Dunkin' Donuts - Richmond

Friendly and cheerful staff and the place was decorated for the holidays and in a family and friends kind of way ,very inviting.

Manager and staff are amazing. they are super nice and make every drink consistently the same. i’ve never had issues in the 3 years i’ve ordered here. I can’t stress how amazing the manager is; each employee seems trained very well! thanks!!

Food was good. The iced turtle latte a must try!! Its a very welcoming, laid back and chill environment

Drove to this location after my local Dunkin' not having what I wanted in stock. Mary gave me such great customer service. She truly listened, repeated back my order and kept great conversation with me throughout. While I feel like my drink wasn't filled fully because I added cold foam it tasted great overall. The donuts were a tad stale but not inedible. Will be returning here and hoping Mary is the cashier when I do. Honestly the only person I've had a positive customer experience with at this location in a while. Others have been short and mundane with me.

I'm a loyal customer of dunkin' during my college semesters, and I've been to Dunkin's in Richmond, some on Hull St. but no one does it like the employees at Busy Street. I can't remember the last time I left that Dunkin without a smile on my face. Maybe I've gotten lucky, but they have quite literally never gotten one of my orders wrong. Perfection is never my expectation, but it just goes to show how hard-working these people are. They are always so sweet no matter what time of day or what day of the week. I hope they all get a big fat Christmas bonus this December. Thank you to each and everyone of you guys for helping me get through my finals with donuts and coffee .