Mr. Pretzels - Richmond

The staff at Mr. Pretzel is incredibly friendly and welcoming! They always greet you with a smile and are happy to answer any questions you may have. Their positive attitude adds to the overall enjoyable experience of indulging in their delicious pretzels.

I love Pretzel! It was soft and tasty. The service was good and fast. The Chinese lady was nice and introduced her favourite to me. I like the Napolitano Pretzel. ??????

The girl who took my order was very rude and didn’t greet and handed the food in a very rude body language. She even make faces if somebody comes to buy food. Very bad customer service. She didn’t even bake the pretzel properly. I often go there, other employers are nice. It’s just her, very annoying. She spoiled my whole day with her nasty attitude.

Asked for 1 salt and 2 sesame ,but got 1 salt and 2 sugar cinnamon.

Mr. Pretzels is AWESOME!! Absolutely love them, so was very happy to see the kiosk in the mall!The only reason they get less than 5 stars is due to the lady staff member who was staffing the kiosk when we went there. No other customers around, yet we are standing there waiting for her to take our order and she is farting around moving dishes and such around and cleaning up or preparing something. These are things she should be doing on her own time when no one is waiting to be served. I almost walked away and went somewhere else as she was oblivious to a customer waiting for her. Clearly she has not been trained by the Management of this place and is clearly driving customers away due to poor customer service skills. When she finally had time to take my order it became difficult as she can barely speak a lick of English, so again this is a Management issue where they need to hire the right people, who can speak English, and understands that a customer that walks away because she has no idea what her priorities are, are all lost customers and lost business.The product is excellent, the staff are worse than useless. Management, do better!!!!!