Reviews
What Betty likes about Ben Gong's Tea Běn Gōng De Chá:
I would give five stars for the service I received from Jason yesterday when I ordered two drinks, though the drinks I tried for the first time weren’t to my preference (hence the four stars overall out of five) I still really appreciated how humble and kind Jason was in his interactions with customers. I hope he will be richly blessed for it. View all feedback. What Kevin Zhipeng Li doesn't like about Ben Gong's Tea Běn Gōng De Chá:
The service at this restaurant is terrible, especially for English speakers. My wife, who can't speak Chinese, used to be a loyal customer until March 31st. We ordered 4 drinks but only received 2 after waiting for 35 minutes. The cashier appeared to understand English but acted differently. When we asked about the missing drinks, she said one was sold out and the other was not paid for. We didn't want to wait anothe... View all feedback.
Reviews from various websites
I don't know how this boba shop survives where it is, in Richmond, where there is almost one boba tea shop on every block.To be fair, the drinks are ok. I used...
read moreI would give five stars for the service I received from Jason yesterday when I ordered two drinks, though the drinks I tried for the first time weren’t to my pr...
read moreHad a great experience here, their coffee milk tea is sooo good. The coffee part is a bit strong, but overall 10/10. I applaud the customer service, the lady th...
read moreStaff are not trained at all. Cashier didn't know how to give proper change. She tried to use a calculator and still messed up the change two times. We ordered...
read moreWe waited for 30 minutes before being served. The management seemed disorganized and the staff appeared inexperienced. Customers who arrived after us received t...
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read moreThis Richmond boba shop offers a variety of interesting drink options, including unique flavors like chestnut milktea and coffee milk tea. However, customer service leaves much to be desired. Many patrons report long wait times and chaotic management, leading to missed orders and confusion. While experienced staff members provide genuine hospitality, others lack training and attentiveness. Despite average drink quality and limited dairy-free options, some visitors appreciate the ambiance and specific drink creations. Overall, while there are highlights, inconsistent service may leave potential customers hesitant to return.