Tropical Smoothie Cafe - Richm

I ordered two smoothies and the one I got wasn't blended enough. I was really upset

Always good! Service is great also, nice young ladies working there.

The only reason for the extra star is that the smoothie tasted pretty good. I 'm glad I got the peanut butter because, despite ordering food, I 'm still hungry. The All American wrap they gave me was a rolled up stick of tortilla with a sliver of bacon hidden inside, less than a quarter of the size it is at every other location I 've been to. They also don 't seem to understand the concept of Curbside delivery. We were coming from a mess of an event and had a rambunctious muddy puppy in the car, so we didn 't want to go through the drive thru with her barking, and we didn 't want to leave her in the car by herself, so my friend saw the option for curbside, entered a description of her car, and we parked right outside the front door... and waited... and waited... and waited. They weren 't busy. We could see them, and they could plainly see us, sitting in the car described for curbside pick-up. The delivery time kept getting pushed back as we sat there waiting... and waiting... for over 40 minutes. I finally gave up and went in, found our order marked CURBSIDE, and took it back to the car. Unfortunately, I couldn 't take back the fat tip my friend left for the curbside delivery that never happened. And by the time I found my tiny breakfast stick buried inside the wrapper (there was more paper than food in the bag) it was cold.

I had a coupon from another app for a free smoothie. When i tried to order on the Trop app, the coupon wouldn't work. I went inside and the wonderful lady at the register figured it out and I got my free smoothie. Everyone there was very friendly.

This location isn’t very consistent I’ll say. The last three smoothies I’ve gotten from here were not made properly and had too much ice, and really killed the flavor. The chicken in the quesadilla is either chewy or not there. And this location is a tad slow. I’ll say there’s one lady there that has efficiency and great customer skills. Other than her, I’m not sure how I feel about this location.