Menu - Chipotle

I have come to expect a less than stellar experience with Chipotle. There is usually something wrong with the order and they almost always don't have the salad... read more I have come to expect a less than stellar experience with Chipotle. There is usually something wrong with the order and they almost always don't have the salad dressing. My last visit, though, was exceptionally terrible. I went to pick up my online order and there was a poorly handwritten sign saying they were closing at 9pm. Someone met me at the door to say they were closed. I said I had an order to pick up and was allowed in. I was completely ignored by all the the employees and there had to be at least 10 working. I asked one woman and she rolled her eyes at me before walking away. I thought she was getting someone who could help me but no one came. Finally I got someone to help me and they said my order wasn't there. He finally found it and my order wasn't even correct.

The food was good, as it usually is at Chipotle. But, the online pickup system is a disaster. Knowing they get busy, I made an online order for 10 meals at 10:3... read more The food was good, as it usually is at Chipotle. But, the online pickup system is a disaster. Knowing they get busy, I made an online order for 10 meals at 10:37am, for a pickup time at 11:20am, and arrived at 11:30am. I didn't leave until 12:30pm. When Ileft, the online pickup crowd was twice as big as the stand-in-line crowd. There was no organization or direction. Namesweren't announced when a new order was set on the shelf. And for a large chunk of time they quit making online orders alltogether. Some online orders for 12:15pm we're leaving before mine and other smaller orders with an 11:45am pickup time weremade (I know this because a bunch of customers and I started talking after waiting for so long). The workers really seemed tobe doing their best, they were working as best they could, they just didn't have any leadership helping them out. I would alsolike to strongly suggest that Chipotle develops a system or app where they send you a confirmation when your online order iscomplete and ready. This would really seem to help with the chaos I saw today, and at many other Chipotle restaurants. Instead,they seem to work off a receipt system that gets allbmixed up when they get very busy. This would help customers know when foodis ready and prevent the shelf area from getting so busy with customers and food delivery people. This would also help organizefood getting made systematically that helps meet commitment times.