Chipotle Mexican Grill - Richardson
Chipotle Mexican Grill
Description
This dining destination presents a dichotomy of experiences—a culinary rollercoaster that both delights and disappoints. While many patrons rave about the appealing menu options and the friendly staff, frequent issues surface, including inconsistent portion sizes and occasional order errors. In particular, some meals have been plagued by undercooked elements, raising concerns for food safety. Service quality varies, with reports of unprofessional management behavior overshadowing the overall atmosphere. While many find joy in their meals, a segment of the clientele leaves disheartened, wishing for a more reliable dining experience. Overall, this restaurant remains a gamble for diners.
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Feedback
I just finished eating half of a sofritas burrito, but I had to stop when I found a large piece of meat in it.
I ate only half a sofritas burrito, but stopped when I was in a big piece of meat.
Ordered through Doordash. I'm leaving my review here because everything with doordash was fine, but not our food.We ordered a chicken salad and a steak bowl. The steak bowl had more lettuce than my salad! And the worst part...half my chicken was RAW in the middle. I ate 1/4 of my salad before I noticed. I sure hope I don't end up sick tonight! Oh, and the queso was super thick (usually means it's been sitting for awhile) and had a ton of veggies in it, which overpowered the queso. We will never eat there again.
I have really come to love the Chipotle menu for lunch. Much better than the Burger-doodle joints and I'm guessing probably better for you! Staff behind the food line were patient while I was sorting out what I wanted. I'll be back!
This place is nearly always fantastic. I visit often, but I do notice that about 1 in 8 times, they get my order wrong. However, given how busy they are, it’s understandable. If that happens, just reach out to customer support, and they’ll make it right by offering you some complimentary items.
