Tropical Smoothie Cafe - Reston

I really enjoy this place and the manager is very friendly (I can't remember his name at the moment). My daughter and I have made it a regular stop at 7:30 for a smoothie. I also tried the Chipotle chicken pack and it was delicious. My go-to smoothie is the Acai Berry Boost, but I have also enjoyed trying other suggestions from the manager. Definitely worth a visit, you won't be disappointed.

This was my second awful experience at this restaurant. The first time, I ordered online and when I went to pick up my food, I had trouble finding my order among several drinks on the counter. The person working there was rude and unhelpful. The second incident occurred tonight when I arrived at 8:45 PM. The staff seemed ready to close and were not attentive to customers. When I tried to place my order, I was ignored until I had to raise my voice. I ordered a smoothie with soy protein, but when I tried to drink it in my car, I found a clump of unmixed soy protein at the bottom. It was disgusting and I will not be returning to this restaurant. The customer service was not only bad, but now it has happened twice.

Today, I had a great experience at this restaurant with our corporate seating arrangements. I arrived at 11 a.m. and the lovely staff were very helpful, ensuring everything was set up and ready. They accommodated our food and smoothie preferences and made the whole process quick and easy. All of our food orders were taken care of, and they handled our inquiries about allergies with care. The customer service was exceptional, and as someone in the same industry, I understand that it takes a special touch from employees and managers to make a positive impact on the customer experience. Thank you to Vitasta and the staff for their attention to detail during our lunch order. We look forward to returning for Tropical Smoothie again soon!

We love this place and order from this special store (Reston, VA) regularly. I wanted to drop a review to specifically call the great customer service. We had a problem with our delivery order and the delivery service itself was not very helpful. I called the shop directly and the staff was so friendly and helpful and immediately solved the problem. It was such a nice experience that this will continue to be our #1 smoothie spot!

I never made reviews, but I had to. I only gave these 2 stars because the smoothie was good. I went in and got a Thai chicken with a coworker. The STAFF was RUDE. Did?t answer any questions my employee asked (who was never there) they saw her and I with curved eyes. My friend asked if the smoothie on the counter was her or not. Nothing. Only eye rolls and empty stars Also the pack I got is not hot. Came hot all salad on her was confused. You never asked us an order. Even if we thank you. Nothing. Rude Place.