Cafe Rouge Reigate

After dining at the Reigate branch, we were mistakenly overcharged by £30. Despite multiple attempts to contact the restaurant through phone calls, emails, and... read more After dining at the Reigate branch, we were mistakenly overcharged by £30. Despite multiple attempts to contact the restaurant through phone calls, emails, and in-person visits, we have not received a response or a refund. The lack of communication and resolution from the staff and manager is unacceptable.

This was the worst afternoon tea experience I have ever had. There was a lack of friendly welcome, mediocre service, and no manager in sight. Despite pre-bookin... read more This was the worst afternoon tea experience I have ever had. There was a lack of friendly welcome, mediocre service, and no manager in sight. Despite pre-booking and requesting the afternoon tea menu, we were told to sit anywhere upon arrival. The wrong menus were initially given to us, but this was quickly corrected. While the tea arrived promptly, the food took a long time to come out. The mini baguettes were disappointing - they consisted of a thin slice of ham and a rocket leaf, and the brie ones were the same. After taking a bite, it was clear that they were dry, chewy, and not enjoyable at all. When we requested some mayo, chutney, or mustard to make them more edible, the only action taken was drizzling olive oil over them, which was not what we had asked for. Frustrated, we asked for our food to be taken back and decided to order from the main menu instead. Despite being told that the manager would come to see us, we waited for 50 minutes without any food or manager in sight, while other tables who arrived after us were already enjoying their meals. Disappointed with the service, we eventually left without eating. It was a truly terrible experience and we will not be returning. Thank you for ruining what should have been a pleasant afternoon with a friend. It was a waste of time and money. Shame on you, Cafe Rouge!

On Friday night, we were warmly greeted by the manager Kris, who was friendly, knowledgeable, and professional. Throughout our meal, Kris checked in on us to en... read more On Friday night, we were warmly greeted by the manager Kris, who was friendly, knowledgeable, and professional. Throughout our meal, Kris checked in on us to ensure everything was to our liking, and we enjoyed chatting with him as he is a kind and personable individual who maintains a high level of service at the restaurant. The standout dish for us was the incredible mussels, which were paired perfectly with the wine recommended by Kris. The waitress who assisted Kris was also exceptional. We highly recommend this restaurant and will certainly be returning soon.

We frequently visit this restaurant because the food and service are consistently excellent. read more We frequently visit this restaurant because the food and service are consistently excellent.

I made a reservation for 8 people for brunch on Christmas Eve. Despite the restaurant being very busy and appearing to be short-staffed, the service was excepti... read more I made a reservation for 8 people for brunch on Christmas Eve. Despite the restaurant being very busy and appearing to be short-staffed, the service was exceptional. Our orders were taken promptly and our food arrived without any delays. I was impressed by their ability to handle a large crowd under those circumstances. The food was good, but I think it would have stayed warmer for longer if it was served on warmer plates. Thank you for a lovely visit, I am always impressed!