Comptoir Libanais

One of their servers was extremely rude! I had ordered takeaway, but later realised I may have enough time to sit down and finish my meal. More than half the restaurant was empty and their was no waiting for tables. Even then he said I should have ordered in, when I tried explaining he cut me off! Even if the food is great, service is key. Please train your staff.

Waited to be seated, waiter walked passed me several times and ignored me while serving other people. Finally say me down, food ordered arrived pretty promptly. Food was average with smaller portions than expected. Requested a some water as drink ordered was frozen. Waiter acknowledged but never produce the goods. Was prompted again and was apologetic this time providing a glass of water. Requested for the bill several times and was initially ignored. Then once acknowledged again failed to produce the goods. I noted that going to the till to pay was not the custom of the restaurant. So waited a further 10 minutes when the person next to me requested the bill for themselves and was obliged promptly. Informed of my disappointment which the waiter acknowledged and stated I was leaving. Bill was produced very promptly after that. The service could have made the experience so much better. A sincere apology would have been better for ignoring certain diners at the restaurant.

Terminal 4 has some good shops and eateries and I was delighted to discover Comptoir Libanais at one end after walking through and not wanting to eat at any of the other places. An excellent Falafel and Fatoush salad was good value at just under ten pounds. It was fresh, delicious and well presented well overcame my slight irritation at delay in order being taken and distinct lack of good customer service. However, this must be one of the best eateries at the Airport. I would happily recommend and return

Can't remember when I ate so well on an airport. I had the chicken wrap with garlic sauce which was terrific. Ordered extra bread with some yogurthy stuff was marvellous. The baclava woth the coffee was excellent.

If this restaurant would be located in the city instead of on Heathrow, the quality compared to the price would be great. On the airport, it is awesome.