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Contribute Feedback What User likes about Kilwin's:
Kilwin's was walking distance from our hotel (the avenue) and the ice cream was amazing. I had a green mint chip one night and then a sea salt caramel the next. My husband had chocolate chip cookie dough two nights in a row. . . We also enjoyed some sea salt caramels. View all feedback.
What Matthew S doesn't like about Kilwin's:
Great ice cream and store, but the older lady with glasses said “you don’t order milkshakes 15 min before close” and there were 10+ people in there. Then proceeded to say “we should charge you double for this”. Locals coming to a local establishment and treated like a burden. View all feedback.
Some of the best fudge I?ve ever had. Melts in your mouth kinda fudge. Ice cream, chocolate, and other delightful treats can be found here. Ladies that work here are very nice too.
Enjoyed their dark chocolate bars and Turtles. My husband crushed the caramel corn with pecans and almonds. Everything we purchased was fresh. The staff was polite a fast with checkout ????????
I loved everything I got from here! the fudge was delicious, and plentiful. The prices were awesome. the caramel rice crispy treats were awesome as well! I will definitely be back next time I?m in town.
Went in Thursday (7/21) night to purchase a quart of ice cream to bring back to the house. When I got back, the ice cream was completely soft and melted. Called Kilwin 's immediately to let them know about the consistency of the ice cream. The young lady on the phone told me that they were aware the store 's freezer (where the cakes and prepackaged quart ice cream) was not working properly. When asked, If you know this about the freezer, why are you still selling the ice cream to customers? there was no reasonable response other than, well you can try to refreeze it and see what happens? I went back to the store to either get a refund or a replacement. The young lady at the counter offered to replace the quart by hand scooping it. The initial large tub she scooped out of was also melted/watery. A second tub was brought out and that consistency was better. I have been to other Kilwin 's chains before and I was definitely disappointed in the customer service. CHECK your prepackaged quarts whenever you bring home!
Disappointing at Rehoboth Beach. Asked for a sample of ice cream, was told we are not doing samples. Finally decided on a flavor, took it home to enjoy. Once home, I discovered the ice cream was loaded with ice crystals. Gross. Same sample policy with the fudge. Asked for a sample, was told no. Bought a slice of chocolate peanut butter, it?s so dry and stale. Waste of time and money. So disappointing