Balaclava Hotel - Redlynch

We have tee. eating was in order, but none of us had a phone (all smartphones) but we were not able to connect with their app. therefore not in a position to order a meal. we asked for a menu, not available. what the teufel. what kind of pub/restaurant does not have a menu? the staff was helpful, but in the ground ineffective. asked how the seniors or those without technology would go. it was said that the management is not really interested or interested in these customers. can you do the best? lazy, greedy management, you should be ashamed.

Work Business quick over night and absolutely Terrible , App to Order room service would not work could not find the Manager for ages , the reception is always closed , ended up no Dinner that night and no Breakfast , King Bed was two...Mattresses put together , skip bins rattle at 4am and No Hot Water next morning

Wow, Balaclava has deteriorated considerably since our last visit. We have been coming here for nearly 15 years and this was the last time. Service is abysmal. Staff were as inviting and friendly as an axe murderer and most things took multiple requests (such as...a glass of ice for a drink). The only saving grace was the food was ok. They could use some spelling lessons as well.

Food great great service from staff reason I gave a 1 was because we have been coming to the Balaclava for year’s meeting friends enjoying the atmosphere tonight it was stressful for my elderly family as we had to use a QR scanner to...order and pay for food my parents and there friends are all in there 70s 80s and a 90 year old it took us at least 30 minutes to work out how to order and pay for a meal using the new system they have installed there if I hadn’t been with them they would have all walked out m y opinion great using modern technology but please consider that our elderly folk are not that savvy with modern technology and you should have a option for them to order and pay bring it in slowly not all at once and everyone expected to tow the line unfortunately my family will be looking at other options to eat out at from now on

I love my food, and I never normally will send food back. But for this place I made an exception. I ordered the night special which was the beef and ribs, and it was simply inedible. I asked for garlic sauce, which basically tasted like...a dash of cream had been poured on the dirty hotplate and then thrown into a bowl. It was tasteless, and quite frankly foul. The ribs were simply disgraceful. The entire dish tasted of a pigsty. There was inescapable taste of mud that permeated through every bit of the food. To the credit, the staff were polite and helpful when I brought this to their attention. They did offer another meal, but my appetite had fled.