Ocean Pho - Redlands

I usually have zero issues here. However today the lady working the front desk address the lady behind me but did not address me at all and after serving that l... read more I usually have zero issues here. However today the lady working the front desk address the lady behind me but did not address me at all and after serving that lady she was going to walk away without addressing me and I had to call her to get her attention.Service: 1/5

Located in the Mountain Grove plaza. Limited parking nearby.We haven't eaten here in ages. Got immediately seated. We ordered 2 shredded chicken pho, fresh eggr... read more Located in the Mountain Grove plaza. Limited parking nearby.We haven't eaten here in ages. Got immediately seated. We ordered 2 shredded chicken pho, fresh eggrolls with shrimp and pork, also shrimp fried rice.The server was friendly and gave us water while we waited for our meal to arrive. The smell of the phone was good food and then warmth was very comforting as you eat it. I only put lime juice and young bean sprouts with my pho. It was so delicious! My family ate their meals as well and thoroughly loved it. The ambiance was good. The place is small. Overall we loved the food and service. We'd definitely come again.

We came in an hour and a half before closing and were seated quickly. We got menus, utensils and even water without asking. First thought was wow they have step... read more We came in an hour and a half before closing and were seated quickly. We got menus, utensils and even water without asking. First thought was wow they have stepped up their game . I 've already been here a couple times, usually with a gentleman in the front helping. Unfortunately he wasn 't there that night. Very poor service from the staff and no inclination of trying to help make the night go smoothly. I had a question about the filling in the fried wontons that couldn 't be answered until 10 minutes later. Only to be told it was cheese filled, placed my order to then be told it was a combination of pork, crab, and cheese. Though the restaurant is small, it 's neat and clean cut. Modern black decor with nice light fixtures. As for the restrooms I don 't have a clue if they 're clean or not. The menus are nice but doesn 't list anything. It only has the number of the dish, the name of the dish in English and underneath that the name of the dish in Vietnamese. This location is in Redlands, made up of predominantly non Asian folks. I would of thought that the menus would of had a better explanation of at least what items make up the dish. Makes it easier on folks who are looking out for allergies. We placed an order for three rice dishes but yet a bowl of Pho showed up at our table. It seemed as though our waitress got the numbers confused. Staff here should really use a notepad or an ordering sheet so they won 't confuse dishes. The rice dishes came with too much rice and little meat. The meat was dry and color was lighter than what 's expected for the certain grilled meat. On top of that, there was a black hair on one of the rice dishes. Along with that, we ended up adding an appetizer--black peppered fried chicken with lime. But when I bit into it, it smelled too much like old chicken and all it tasted like, was lime. While we were there for over an hour, no one came to check up on us or to fill our water. There were two staff members in the front and there were only two tables with customers. I don 't get why we couldn 't have been checked on. I understand that I asked quite a few questions during my visit, but that shouldn 't have stopped a staff member from trying to make my visit as enjoyable as possible. There are more authentic Vietnamese cuisine restaurants in the area, I 'll go to a more old school one where I know I 'll get better service, and better food quality. Ps. While I was there, I was wondering why I didn 't get a bowl of broth with my rice dish, I thought maybe it didn 't come with it. I looked up the menu online and it said it does come with it. We never got ours.

The lady taking my order was rude, and almost forgot my entire order until we reminded her. She also refused to use a notepad and insisted on using her brain Th... read more The lady taking my order was rude, and almost forgot my entire order until we reminded her. She also refused to use a notepad and insisted on using her brain The food wasn't too bad, the broth was hot but not enough to cook the food. It was still goodthough and I'll come back.

It's a small indoor eating area, but there is outdoor seating. The portions here are generous and the food taste great. In regards to the customer service, I gu... read more It's a small indoor eating area, but there is outdoor seating. The portions here are generous and the food taste great. In regards to the customer service, I guess it depends on the time and day. I've had days where they are excellent, and the serviceis awesome. But I've also had other times when the service was just not there. Either way, I do enjoy the food.