Dunkin' - Reading

Donuts, Coffee, Delivery Services

Dunkin'

Dunkin'
2.8 / 5 (135 reviews)

Description

Dunkin' has long been a go-to for quick service and convenience, but this particular branch leaves much to be desired. Despite the advantages of mobile ordering, frustrations abound, especially regarding staff demeanor and order accuracy. Patrons report rude and unhelpful employees, with some instances of intolerant behavior towards customers with disabilities. While a few positive interactions exist, such as with a standout employee, issues like forgotten orders and the inconsistency of drink quality overshadow them. Overall, potential visitors may want to consider alternatives if they value respectful service and a reliable experience.

Last update: 17.01.2026 from: Chris

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★ 2.8 / 5 from 135 reviews
truthspeaker
26.04.2024

There’s an Indian man who works the register and sometimes makes the beverages. I ordered for an iced chai latte and he gave me an iced coffee. Sometimes he looks like he even doesn’t understand half the stuff I’m explaining to him and keeps asking me to repeat myself. So

kay-m-lawyer1780
26.04.2024

I typically order the same meal every time: a breakfast sandwich, hash browns, donuts, and a drink. Unfortunately, they often forget to include my donuts. The service here is friendly, and the place is clean. I do prefer this location over the one just around the corner from my house.

richard-deroo
26.04.2024

The worst most miserable people working there. I went through an entire order with them never saying a word to me. Happens every time I go there. They happily take my money but never say thank you.

chris-s-flower613
26.04.2024

I agree with others who've said this is one of the worst Dunkin' branches I've been to. The staff especially the team at the cash register is uncommunicative, unfriendly and unhelpful. I have learned to always ask them to repeat back what I ordered because, more often than not, they screw it up and they don't seem to care.The support team making the drinks and the food seems to be ever changing sometimes OK, sometimes not.Everybody there seems to hate their jobs which is I'm sure why they can't keep the few good people who seem to work there briefly then disappear.I work out at the Planet Fitness right next door so it's convenient to use this Dunks but every time I do I regret it.

douglas-silva-elepha-1
26.04.2024

What can Danielle do for me?

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FAQ

The restaurant offers complimentary WiFi for its visitors.

You can also pay for your dishes with the common credit cards.

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