Wendy's - Randolph

#3 - Fast Food - Randolph, Chicken, Lunch
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Wendy's

Wendy's
3.1 / 5 (3755 reviews)

Description

Wendy's has recently garnered attention for its inconsistent service and food quality. While some guests rave about the delicious classic chicken sandwich and the impressive range of diet sodas, others report distressing experiences, including foodborne illness and incorrect orders. Long wait times and subpar customer service have also become common complaints, with management receiving criticism for rudeness. Though there are standout employees who shine with exceptional service, the negative atmosphere and mishaps leave many patrons questioning their desire to return. Overall, Wendy's appears to be in need of a thorough re-evaluation to improve its customer experience.

Last update: 02.05.2026 from: oneshot435

Feedback

★ 3.1 / 5 from 3755 reviews

I had a wonderful experience at this restaurant! I ordered the classic chicken sandwich, which was fresh, hot, and flavorful, just as it always is. One standout feature of the place is the soda machine, offering a wide variety of diet sodas. As a diabetic, I really appreciate this option, as I can enjoy drinks with zero sugar. The restaurant was also very clean, and the staff was exceptionally friendly. Overall, it was an incredible visit!

Maureen (with the correct spelling) is a shining example of outstanding customer service. She always has a smile on her face, is delightful to interact with, and goes above and beyond to ensure a great experience. Highly recommended!

kisha-smith-2
26.04.2024

Drive thru customer service is terrible! I went there two days in a row and paid for extra honey butter sauce and didn't get it. The morning person in the drive thru is absolutely not a morning person and needs an attitude adjustment! I won't go there again.

oneshot435
02.05.2026

Food is trash fries come cold. They messed up my order fries were cold service was bad too they don’t remake orders when they screw up. If you asked and paid for a potatoes chili bacon chives sour cream and cheese. It only came with cheese and bacon.

brejea-nealy
02.05.2026

Unfortunately I did not have a great experience. It was a late night they seem to be having a party inside the establishment instead of trying to actually work. Music blasting like it’s a club terrible!! lady with the braids in her hair (hard accent) should learn customer service especially working in fast food. A simple your welcome goes a long way. Do better! Atleast McDonald’s gives more than one sauce !!!!

FAQ

As a guest, you can use the WiFi of the establishment free of charge.

You can watch major sports events on a screen / TV right in the joint.

The restaurant also takes credit cards from the common providers for payment.

More information

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