Wendy's - Randolph

I had a wonderful experience at this restaurant! I ordered the classic chicken sandwich, which was fresh, hot, and flavorful, just as it always is. One standout... read more I had a wonderful experience at this restaurant! I ordered the classic chicken sandwich, which was fresh, hot, and flavorful, just as it always is. One standout feature of the place is the soda machine, offering a wide variety of diet sodas. As a diabetic, I really appreciate this option, as I can enjoy drinks with zero sugar. The restaurant was also very clean, and the staff was exceptionally friendly. Overall, it was an incredible visit!

Maureen (with the correct spelling) is a shining example of outstanding customer service. She always has a smile on her face, is delightful to interact with, an... read more Maureen (with the correct spelling) is a shining example of outstanding customer service. She always has a smile on her face, is delightful to interact with, and goes above and beyond to ensure a great experience. Highly recommended!

Drive thru customer service is terrible! I went there two days in a row and paid for extra honey butter sauce and didn't get it. The morning person in the drive... read more Drive thru customer service is terrible! I went there two days in a row and paid for extra honey butter sauce and didn't get it. The morning person in the drive thru is absolutely not a morning person and needs an attitude adjustment! I won't go there again.

I can't recall her exact name, but I believe it was Susan. Unfortunately, she was quite rude to both the staff and the customers. We were given a 30-minute time... read more I can't recall her exact name, but I believe it was Susan. Unfortunately, she was quite rude to both the staff and the customers. We were given a 30-minute time limit, but no one informed us about it, and she ended up yelling at us for that reason. I also witnessed her being extremely disrespectful to another worker in the back who seemed to struggle with English, which was unnecessary and unkind. Given the negative atmosphere and the way she treated everyone, I don't think I can return to this restaurant. I hope action can be taken to improve this situation.

We stood in a lengthy, slow-moving line before finally placing our order, which included chili. As we made our way to the window to pay, we were informed, “We d... read more We stood in a lengthy, slow-moving line before finally placing our order, which included chili. As we made our way to the window to pay, we were informed, “We don’t have any chili.” Seriously? To top it off, we received two sodas with just one straw. On the plus side, the chicken sandwich was quite delicious.