Saap - Randolph

After reading several positive reviews, we eagerly made a reservation at this restaurant two weeks in advance. Unfortunately, the food was disappointing and the service incredibly slow. The one redeeming factor was the friendly server. The timing of our small plates and entrees being brought to the table all at once was not ideal. As newcomers from the San Francisco Bay Area, we would rank this Thai restaurant as one of the worst we have tried.

If I could give this restaurant zero stars, I would. While passing through Randolph, I decided to give this place a try based on its reputation. I arrived right when they opened, but they seated a family before me. I asked if I could order 2-3 dishes to go, but they refused even though I was willing to wait and didn't expect it to be ready immediately. The atmosphere was unpleasant and the customer service was terrible.

I had heard many great things about Saap and was excited to finally visit. I made an online reservation 2 weeks in advance for a Friday night dinner with my fiance. We arrived at 7pm, but the waiter couldn't find our reservation. After checking my Google Calendar and email, I realized there was a mix-up with the reservation time. Despite feeling unwelcome, we ordered and waited a while for our food. The dishes looked great but the flavors were disappointing - the soup was too sour, the noodles were bland, and the curry wasn't spicy as requested. While I understand that mistakes happen, the server's attitude was unwelcoming and made us feel like a burden. Unfortunately, we won't be returning to Saap.

Unfortunately, not worth the hype. Food was good, but nothing spectacular. Service was not good. Only one person sitting, waiting and serving a full dining room. He did the best he could, but was obviously stressed out and unhappy. Why is a restaurant with so much accolades understaffed? Service: Dine in Meal type: Dinner

Lived up to the hype. My wife and I drove down from the Burlington area to see what the fuss is all about and boy was it a superb meal. The mango salad was truly delicious, but be warned: even the level 1 spice is spicy (thanks for the tip, Jesse)! Both of us had pretty 'normal ' Thai meals (my wife: curry, me: stir fry veggies w/ chicken and a fried egg), but the quality was a notch above what you 'd get at your local Thai spot. The veggies registered as very fresh and generally the meal felt as if it was made with love by someone really taking their time.