KFC - Radcliff

Please stop telling customers it will take at least 20 minutes to prepare a 12-piece family meal just because you don’t want to work. There were no customers in... read more Please stop telling customers it will take at least 20 minutes to prepare a 12-piece family meal just because you don’t want to work. There were no customers in the drive-thru or inside at 5:35 PM. Last time I checked, KFC uses pressure cookers for chicken, not slow cookers! What kind of chicken takes 20 minutes to deep fry? The employees at this location are hurting your business. I even went inside to avoid slowing down the drive-thru, as I understand how things work in the restaurant business.

The bread on my chicken little sandwiches was stale, and the chicken consisted mostly of fried batter and gristle. Only one person seemed to be working while th... read more The bread on my chicken little sandwiches was stale, and the chicken consisted mostly of fried batter and gristle. Only one person seemed to be working while the others sat at a table chatting. Overall, it wasn't worth the money.

The food lived up to the brand's reputation. However, the staff member at the drive-thru was somewhat brusque and almost rude. I was recommended to stick with t... read more The food lived up to the brand's reputation. However, the staff member at the drive-thru was somewhat brusque and almost rude. I was recommended to stick with the location in E-Town or head to Lees if I was in Radcliff, and now I see why.

This KFC location should be closed down and replaced with a Popeyes. Even when you order through the app, you end up waiting over 20 minutes! The customer servi... read more This KFC location should be closed down and replaced with a Popeyes. Even when you order through the app, you end up waiting over 20 minutes! The customer service is terrible, with staff who are rude and unmotivated. There’s never an apology, which seems to be how they’ve been trained. Don’t waste your time sending feedback to KFC either; it just results in an automated response, and nobody actually pays attention to your comments.

I had a disappointing experience at the Radcliff KFC. Despite telling the staff our order four times at the drive-thru, they still got it wrong. To make matters... read more I had a disappointing experience at the Radcliff KFC. Despite telling the staff our order four times at the drive-thru, they still got it wrong. To make matters worse, when I got home, I discovered that nothing had been corrected. I will no longer be visiting this location. I also didn't receive a receipt, so I'm unsure who to contact about the staff's lack of attention to detail. Perhaps the management needs to reassess their team.