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There was a man in front of me who couldn't remember the name of the white macadamia cookie and kept pointing to it, asking Natasha what it was called. She just... read more There was a man in front of me who couldn't remember the name of the white macadamia cookie and kept pointing to it, asking Natasha what it was called. She just stared blankly, as if she genuinely couldn’t recall. I stepped in to help by saying it was the macadamia cookie, and she then repeated it as if she'd known the answer all along. It was unclear if she was trying to embarrass the customer or if she genuinely couldn’t think of it and needed prompting. Neither scenario is ideal. When it was my turn at the register, she told me my total and I swiped my card, but she just waited and waited. Finally, she looked at her screen and said, “Oh yeah, our machine is down, so it has to be cash.” I was taken aback because she mumbled this to herself rather than addressing me directly. Additionally, there was no sign indicating the need for cash-only payments. When I asked her to repeat what she said, she had a strange smirk on her face, as if she enjoyed this unusual situation. I suggested that she should post a sign if they were only accepting cash, and she smiled widely, picked up a freshly printed sign, and said, “I just printed it and was about to put it out.” Her attitude was almost childish, as if she were proud to act so immature. If she treats customers this way, I can’t imagine how she interacts with her kind-hearted employees. Fortunately, I had cash on hand. I shudder to think what would have happened if I hadn’t—maybe she would have just cheerfully tossed my sandwich in the trash. After I paid, she shoved my receipt into my bag and walked away, leaving that cash-only sign behind the register while she went to the back to instruct her staff on something. I nearly picked up the sign to put it out for the next unsuspecting customer but thought better of it, not wanting to draw Natasha's attention. An observer mentioned they knew her and described her as scattered and with an attitude, firmly believing she needs a break—clearly, they have a point.

Worst Subway in the existence of Subways! They never have enough employees. Always messing up your mobile order. Just spent 45 min in line for my mobile order..... read more Worst Subway in the existence of Subways! They never have enough employees. Always messing up your mobile order. Just spent 45 min in line for my mobile order...... that was ready and sitting on the toaster oven!!!! Just go eat somewhere else. It ain't worth the headache! Edited to add...... he was also asking myself and another customer if we had some hard liquor in the car for him. Top notch service I tell ya