Reviews
What Rick Pimentel doesn't like about Philly Pretzel Factory:
It's memorial day weekend. I came in for fifty pretzels. Instead of being kind courteous and helpful. Asking me to politely wait while they cook my pretzels. The staff reprimanded me for not calling ahead. She was angry combative and clearly upset at how busy they were. Complaining that they would get wiped out and I need to call ahead. This person clearly wasn't the owner. The busiest weekend of the year for them an... View all feedback. What lauren yerk likes about Philly Pretzel Factory:
We stopped in right before closing and the two gentlemen were extremely polite and friendly. They gave me a few extra goodies and tips on how to freeze them as well. Great establishment! View all feedback.
Reviews from various websites
I bought 5 pretzels a bottle of soda, pretzels were cold, soda was warm it cost me $9.75. I will never buy there again.
Stale pretzels, I threw away when I got home about 45 minutes after I purchased them.A waste of $6 for 5 pretzels.
Place is going downhill fast!Manager was rude when we asked a questionSaw the pretzels being made on a moldy wooden board.
Dry, stale cold pretzels. Person in charge was very rude. Argumentive, agitated and unfriendly. I requested a different pretzel. He looked at me like I had 3 he...
read moreIt's memorial day weekend. I came in for fifty pretzels. Instead of being kind courteous and helpful. Asking me to politely wait while they cook my pretzels. Th...
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