Subway - Puyallup
Subway
Description
In a recent dining experience at a local Subway, patrons reported a striking contrast in service. While some enjoyed friendly staff and fresh, delicious sandwiches, others faced significant issues, including rude service, incorrect orders, and unresponsive management regarding refunds. Cleanliness was noted, but frustrations over order accuracy and slow resolutions overshadowed many visits. Despite the negative experiences, a few customers found their go-to Subway due to efficient service from hardworking employees. Overall, potential diners should weigh these varied accounts before choosing to visit this location, as experiences can vary drastically.
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I had a terrible experience today at the restaurant. I ordered 5 sandwiches through the mobile app and they were all made incorrectly. When I called to see if I could bring them back to be fixed, they said they couldn't do anything about it and would inform the manager tomorrow. I have always ordered from this place and never had any issues before. The employee I spoke with was unhelpful and didn't seem to care that the order was wrong. Overall, I was very disappointed.
I work in the same building on the other side of the wing and love this one! They normally only have 1-2 people working but work very fast and I’m out of there ASAP!
I was charged for 2 orders instead of one and was told by the employee working the extra charge wouldn’t go through. When it did, I emailed for a refund and was told to contact a Paul for a refund. I have emailed and called him multiple times over the past several months and he refuses to contact me back or refund my money. Avoid this location since they think it’s ok to steal money from customers!!!
Worst experience at subway today. There was a waitress(the fat one among both) who was very rude and was irritated for every request. She finally wrote all the names wrong on our 6 subs including the vegetarian one. She named the veg patty as chicken. When I went back and pointed out her mistake, she was not even 1% apologetic.
I forgot to mention my name and didn't wear a name tag, but I still want to give a shoutout to the young lady who made my sandwich today. She was extremely friendly and quick in taking orders for all customers, including myself. The restaurant was clean and my sandwich was delicious. The bread was fresh and the veggies were crunchy. This is now my go-to Subway!
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