Baskin-Robbins - Puyallup

American, Ice Cream, Lunch

Baskin-Robbins

★ 4.2 / 5 (917 reviews)

At Baskin-Robbins, customer experiences vary significantly. While the ice cream remains a crowd favorite, dropped seating options and persistent order inaccuracies have left some patrons frustrated. Staff members, including a remarkable young woman and attentive managers, often shine amidst challenges, providing exceptional service during busy times. Despite physical constraints forcing customers to eat in their cars or on curbs, many appreciate the efforts of hardworking employees, turning potential negatives into memorable moments. The joy of indulging in beloved flavors, combined with outstanding staff support, ultimately keeps patrons coming back, even amid operational shortcomings.

Last update: 17.01.2026 from: Christina

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★ 4.2 / 5 from 917 reviews

Was Christina Le at Baskin-Robbins a mag?
I ordered a Turkey Ice Cream cake from Baskin Robbin’s and when I picked it up, it did not disappoint. It was hilariously perfect. The only thing which isn’t Baskin Robbin’s fault) is it melted in my freezer : It turned into a pool of ice cream. We still ate the pool of ice cream but it was no longer turkey shaped. My family and I love Baskin Robbin’s so it was still a funny and enjoyable moment. View all feedback.

What Jean Zeman dislikes about Baskin-Robbins:
This will be our final visit. Since COVID, they haven't reinstated their seating options. You can buy ice cream, but you're left with the choice of sitting on the curb by a busy street or eating in your car. View all feedback.

Patty

22.05.2024

★ ★ ★ ★ ★

Kathy is the best! She is super friendly and has amazing customer service skills. The store is clean and smells delicious!!

Harry

22.05.2024

★ ★ ★ ★ ★

Our visit today was blessed by the nicest serving person Alajandra. She earned all 5 stars.Missed being able to be seated (like in other BR's, but we enjoyed our sundaes in our van.

Rebecca

22.05.2024

★ ★ ★ ★ ★

The people working at the counter were professional and understanding even if it was almost closing time. The ice cream was quite good. They did not roll their eyes when they saw us come in, great service for 9:30ish ?

Christina

22.05.2024

★ ★ ★ ★ ★

I ordered a Turkey Ice Cream cake from Baskin Robbin’s and when I picked it up, it did not disappoint. It was hilariously perfect. The only thing which isn’t Baskin Robbin’s fault) is it melted in my freezer : It turned into a pool of ice cream. We still ate the pool of ice cream but it was no longer turkey shaped. My family and I love Baskin Robbin’s so it was still a funny and enjoyable moment.

Misha

22.05.2024

★ ★ ★ ★ ★

Great service! Ordered a custom ice cream cake online the day before pick up, and it was ready! Made perfectly! I would definitely recommend using their online service for ordering cakes, to ensure you get the flavors you want.They did have cakes to choose from in the freezer too!

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Specialties

Oreo N Chocolate Layered Sundae
Hot fudge layered + oreo n chocolate ice cream & chopped oreo cookie pieces; topped + marshmallow; hot fudge; whipped cream & more chopped oreo cookie pieces.

Made With M M's 31° Below
Bring on the cheers + delicious m m's mixed + baskin‐robbins smooth & creamy vanilla soft serve. It's sure to make you say yay!

Mini Soft Serve Parfait Made With M M's
Smooth & creamy soft serve + m m's & hot fudge.
Grab-N-Go

Vanilla Blondie Ice Cream Cake Bite
Vanilla ice cream over white cake; white coating; finished + a fudge rosette.

Double Chocolate Ice Cream Cake Bite
Chocolate ice cream over chocolate cake; chocolate flavored coating; finished + a fudge rosette.

Oreo Ice Cream Cake Bite