A&W - Purcell

I waited on my food for 30 minutes. Got to the window and was told they were out of chicken and hotdogs, I?d have to switch to something else. I waited on my or... read more I waited on my food for 30 minutes. Got to the window and was told they were out of chicken and hotdogs, I?d have to switch to something else. I waited on my order substitute, and when I FINALLY got my order, I was missing an onion ring and french fry.Got that fixed, then had to wait on my drinks. Drinks came out and I was missing a large Rootbeer and my large Pepsi was amedium. Went in to get it fixed and got met with a ?idc? attitude. Asked for a refund and was told I could get one for mydrinks, so I did. STILL HAD TO WAIT 30 MINUTES FOR FAST FOOD. I DIDNT GET MY DRINK, I ENEDED UP WITH A BURGER SINCE ITS ALL THEYREALLY HAD AND I GUESS ILL JUST DRINK MY MEDIUM PEPSI INSTEAD BECAUSE SCREW WHAT THE CUSTOMER WANTS.

You won’t believe you’ll ever get your change back! If you hand them a dollar for a $2.55 large drink that actually costs $2.53, they’ll just keep the pennies.... read more You won’t believe you’ll ever get your change back! If you hand them a dollar for a $2.55 large drink that actually costs $2.53, they’ll just keep the pennies. And on top of that, the staff is rude and rushes you through the drive-thru. Five stars? I think not!

We should have checked the reviews because they were spot on. This place is terrible! We waited in line for our order to be taken and watched as everyone ahead... read more We should have checked the reviews because they were spot on. This place is terrible! We waited in line for our order to be taken and watched as everyone ahead of us received their food. When the last customer left, the staff finally announced over the intercom that we should wait a minute. We informed them that we had already been waiting for 10 minutes and decided to leave. Thankfully, we weren’t stuck there. It seems like they need to learn how to multitask and actually do their jobs. I don’t want to hear any empty apologies about my experience; that doesn’t solve anything. They should either close this place or hire staff who can handle the job properly.

The intercom was not working, and I ended up waiting a long time to place my order at the drive-thru since the lobby was closed. When I finally reached the spea... read more The intercom was not working, and I ended up waiting a long time to place my order at the drive-thru since the lobby was closed. When I finally reached the speaker, I was informed that they didn't have any freezes available.

I’ve been waiting for 20 minutes at the drive-thru, and still no one has addressed me through the speaker. I’d leave, but I'm stuck between two other cars. I wi... read more I’ve been waiting for 20 minutes at the drive-thru, and still no one has addressed me through the speaker. I’d leave, but I'm stuck between two other cars. I wish I had listened to the other reviews warning about this place. Now I'm trapped in this frustrating drive-thru experience for an unknown amount of time.