Subway - Pullman

Had a sandwich artist be condescending to my wife about the order in which a slider was made even though it was one of his coworkers who would have been respons... read more Had a sandwich artist be condescending to my wife about the order in which a slider was made even though it was one of his coworkers who would have been responsible of the mistake if there even was one. Completely rude and in need of either career change or serious customer service training. Whoever owns this franchise needs to see there is many reviews like this.

Waited so long to pick up my take out and I wish they wear mask while making sandwiches read more Waited so long to pick up my take out and I wish they wear mask while making sandwiches

I have attached a photo below that shows rusty, slimy lettuce throughout my meal. When I asked for fresh lettuce, the staff member refused, stating that’s just... read more I have attached a photo below that shows rusty, slimy lettuce throughout my meal. When I asked for fresh lettuce, the staff member refused, stating that’s just how their lettuce always is. I pointed out that some of it was rotten and wouldn’t meet health board standards, but she maintained that they wouldn’t be replacing it. If you click on the picture, you can see the condition of the lettuce for yourself.

At checkout, I noticed they automatically prompt for a tip, which I found unnecessary as a customer. I opted to pay in cash instead, and it was clear that the s... read more At checkout, I noticed they automatically prompt for a tip, which I found unnecessary as a customer. I opted to pay in cash instead, and it was clear that the staff were not pleased with my choice. From this point on, I will be enjoying my sandwiches at Jimmy John's. Subway has lost a loyal customer! I can't help but wonder what has happened to the quality of Subway; it used to be so good, but now it just doesn't cut it.

Before finishing my sub the worker started making the person behind me sandwich. I think that was poor customer service. Finish one customer before moving on to... read more Before finishing my sub the worker started making the person behind me sandwich. I think that was poor customer service. Finish one customer before moving on to the next.