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Contribute Feedback What April doesn't like about Jimmy John's Gourmet Sandwiches:
Came in on a Wednesday around 4 and witnessed an employee making homophobic remarks behind the counter, it offended not only me but the people who were with me as well. Sandwich 4/10 kinda dry View all feedback.
Were really good up until about May, but the last few times I've ordered they have consistently either gotten the sandwich wrong, not given me parts of my order such as chips or drinks, or both (also delivery averages 30-45 minutes). I called back to ask for the missing parts of my order last time and was told the delivery person would come back around. They never did.
I placed my delivery order at 12:19 pm (we were only about 3 4 minutes away from the Jimmy John’s watching our son at a baseball game). After half an hour of waiting I called the store at 12:53 pm because I thought maybe my order had been lost. They told me they had a large in store order but we would get it soon. After another half hour I called back at 1:24 pm. They said they had several customers who had come into the store and that it was going to be another 45 minutes to an hour before they could get me my order at which point I was no longer going to be at the location where I had ordered the delivery for. This is completely unacceptable for a company that touts being “freaky fast.” Even if they had notified me of the delay that would have helped. As a result my wife and I had to skip our lunch for the day. In addition, the worker on the phone told me they had more people than they expected come into the store and order so they had run out of bread so someone who came into the store an hour after I placed order online was getting the bread that was supposed to be for my sandwiches. Whoever manages this store needs to fix this it seems to be a regular problem based on others reviews.
If you want to get a sandwich your better off just going there to order it. 4 times in a row I've ordered delivery and it takes over an hour and 15 mins to get 2-3 sandwiches.
Still not freaky fast. Took two hours to get here. Lady was nice on phone I know it's not there fault but like, what happened to this company
I ordered my sandwich at 6:25 8:40 rolls around I call and ask what's going on and Ii was told I'm so sorry we only have 1 driver. So for 2 hours and 15 mins you made no deliveries? You didn't feel the need to call and let me know? I'm stuck at work for 12 hrs and no lunch because why?