Via Roma Banquet Hall - Providence

I wanted to love Roma so much but I've given them too many shots at this point. The food is usually pretty good (I always get subs or pizza) but the service is terrible. I've probably ordered 5 or 6 times since I moved to the neighborhood and every time I've waited 20 40 minutes past my assigned pickup time. Today I showed up with 2 minutes left in my pickup window and they hadn't even started making my order it was just a small pizza. I was told it'll be 10 minutes when I walked in, and they looked busy so I understood. That was until I realized after about 7 minutes that the guy from the deli counter got called over to start making the pizza, from scratch (dough hadn't even been rolled out). They're not understaffed there either, I counted 7 people behind the one counter 4 were eating while serving customers. A guy who took over my pizza was popping something into his mouth out of his bare hand as he was making it. Icing on the cake: After I finally got the pizza going on 25 minutes late, I get home to find a long black hair baked into the cheese. I'm all set with Roma but really hope they turn it around. Bad service can kill any great business.

Don't go here. I've been going to this place for months. 80% chance if you order take out, it's going to be done over an hour after they say it was. Go get Casertas or anything else. Oh and they got my order wrong too.

Come here for an iced vanilla latte or amaretto gelato! We didn't eat in, but the food at the restaurant looked great, too. Be sure to pop by here !

They got some of the best pizza around and sandwiches, and I almost forgot the pastry's bomb!

I 'm a local business manager, me and my coworkers been coming here for a few years now and always enjoyed the food and service. We maybe come once per week and cater a couple times a year. Rented out the banquet room upstairs even for a holiday party a couple years back for 60+ people and we were considering it again this year... Just went in for a slice on my way home on a Sunday and when I asked the cook how long, he said it 'd be a while to have a pizza ready. No worries, I 'm in a rush so I just turned to leave. The guy apparently was offended I didn 't wait and felt the need to yell something sarcastic at me as I 'm walking out loud enough for the whole place to stop and look at him then over at me as I walk out the door shaking my head. Grow up and take your ego off the menu. Atwells is saturated with plenty of other nice Italian establishments with good food and people. You lost more than just my business today and your drunk old regulars on the sidewalk out front won 't keep the place afloat forever. Two pity-stars for past good experiences and no complaints about food/pricing.