Au Bon Pain - Providence

Terrible service and staff very untrained. Paid for a full coffee got a half….?

I placed an on line order for the country grilled cheese, which is supposed to come on country white bread with cheese, bacon and tomato. I picked up my order, but didn 't open it until I got back to work. What I received was a grilled cheese sandwich on ciabatta bread no bacon, no tomato no explanation. I called to let them know I received the wrong order and they told me they were out of country white bread. I asked if they were out of bacon and tomato too and they responded no . I told them I received a completely different item than what I ordered. They told me to bring it back and I explained that I was back at work and could not come back. She offered nothing further. I told her I would be back later to get a refund and she hung up. Other food I have ordered is adequate, but for the prices they charge, the food should be better. Done ordering from them. Now I know why my co workers no longer order from them.

The food is good, but the service leaves a lot to be desired. Be prepared to wait unreasonable amount of time for your order. For example today I placed an online skip the line order for a coffee and ended up waiting 20 minutes for it. On a personal note, I went in there to order lunch and had one of the employees openly make fun of my last name. She read it off my employee name tag and was laughing, asking me if I was bullied a lot, and gesturing to her coworkers to come laugh with her at my name. My last name is a strange one, but it is a family name and I am proud of that. Things are hard enough for a health care worker right now, the last thing I need is to be bullied in my workplace. I am going to stick with the hospital cafeteria from now on, I recommend that you do too!

Great service from Loretta. Went above and beyond to point me in the right direction.

There is a great offering of $1.45 coffee if you buy a breakfast sandwich. Except if the sandwich is smoked salmon on wasabi. I was told that salmon is not meat and therefore not a breakfast sandwich. Huh?