Tim Hortons - Prescott

Coffee, Fast Food, Sandwiches
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Tim Hortons

Tim Hortons
3.4 / 5 (789 reviews)

Description

This restaurant presents a varied experience for diners, ranging from excellent late-night service to frustrating order mix-ups. While some patrons appreciate the hearty selection of baked goods and acknowledge friendly staff who restore faith in the franchise, others lament poor customer service and disorganization, particularly during busy hours. The atmosphere varies as well, with some reporting cleanliness issues and long wait times. Overall, while the food holds potential, significant improvements in staff training and customer service are essential for a more satisfying dining experience. Diners might consider alternatives before making a trip.

Last update: 17.01.2026 from: Andre

Feedback

★ 3.4 / 5 from 789 reviews
andre-chartrand-4
07.01.2025

Very good a little disappointed we can't even have cheese toast...the toilets which share with the ultramar not too clean..and never hand soap... Service: Dine in Meal type: Other Price per person: $10–20 Food: 4 Service: 5 Atmosphere: 5

josee-nantais
07.01.2025

After waiting almost 10 minutes in line with not a single person in sight I finally have someone to serve me. I was on the phone with my husband as he had been outside putting fuel in the truck to see what he wanted she says to me in a very rude way « if you are not ready can you step aside » and was just rude from that moment on. Then our two teas taste burnt which means that the steeped tea was not fresh just an over all bad experience Service: Takeaway Meal type: Other Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

thomas-mayer-2
07.01.2025

Terrible service, ordered a large coffee from inside the building and then stood and waited for seven minutes. Maybe it’s on me for not asking them to make my coffee after ordering it?

arshinder-sidhu
07.01.2025

Worst service! Wrong order and then refuse to replace it, stating they didn’t take the order Service: Take out Food: 1 Service: 1 Atmosphere: 1

divya-shah-4
07.01.2025

Both the young and old employee doesn't know how to talk. RUDE RUDE RUDE RUDE . WE ORDERED AND THEN HAD TO CANCLED THE ORDER BECAUSE OF THERE BEHAVIOUR. BOTH OF THEM WERE NOT IN THERE UNIFORM. BOTH DIDNT HAD NAME TAG. ARGUGING!! CANT BE ANY WROST . NOT RECOMMEND VISIT TIME AROUND 11:15 PM Food: 1 Service: 1 Atmosphere: 3

FAQ

You can use the WLAN of the restaurant at no extra cost.

The premises in the restaurant are wheelchair accessible and can also be used with a wheelchair or physical disabilities.

More information

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