Wendy's - Powell

The burgers were great. They had good flavor and the burgers that were special order were made correctly. The 1 order of fries were soggy and limp, not fresh an... read more The burgers were great. They had good flavor and the burgers that were special order were made correctly. The 1 order of fries were soggy and limp, not fresh and crispy. I won 't order those from this Wendy 's again. I asked the young girl at the window if there was napkins and ketchup in the bag since we were leaving the area and wouldn 't be back. She looked behind her. No one was there. She looked at me and told me yes, there was ketchup and napkins in the bag. A little suspicious, I asked for a few more packets, thinking if I had three extra, I may only have three total. She looks at me and says, you want more ketchup? I stated again that yes, just a couple more packs, please. She just looks at me for about 3 seconds. Then, she gets more ketchup. She gave me a huge handful, 15 packets of ketchup! We counted them. She didn 't have to act like that. We were out on the road, headed to our appointment, trying not to be late, counting ketchup, lol. THERE WEREN 'T ANY NAPKINS in the bag and there wasn 't ANY ketchup in the bag. It takes each employee giving their best for the pay they are receiving. We all know that as workforce somewhere ourselves. This employee made Wendy 's look bad. Thankfully, I know the Wendy 's where I live has good people working there. The employees that aren 't there to create the best visit for customers are let go to find something more suitable for them. I want to say, though, that Wendy 's is an awesome place for great food!!!!

Baked potato and small French fries. Perfect just got my wisdom teeth pulled food. Baked potato was not bad at all. That will be going in the Wendy 's rotation... read more Baked potato and small French fries. Perfect just got my wisdom teeth pulled food. Baked potato was not bad at all. That will be going in the Wendy 's rotation for sure!! ?????????

I was absolutely appalled by the service I just received. I tried using the app to redeem a reward for a free drink. The person at the drive-thru said it sounde... read more I was absolutely appalled by the service I just received. I tried using the app to redeem a reward for a free drink. The person at the drive-thru said it sounded good and instructed me to scan my phone at the window. When I got to the window, I showed him my phone with the app open, and he asked, “Where’s your card?” which I was holding in my other hand. I handed him the card, expecting that he would scan my phone after ringing it up. He processed the card, but I was trying to get his attention while he was doing so, and it seemed like he couldn't hear me because he was busy listening to music. He then told me to move to the next window, where I was given my food and ended up paying over $2.50 for a large drink that I didn't intend to pay for. I'm really disappointed with the service.

Always great food and they actually get your special orders right. Nice employees read more Always great food and they actually get your special orders right. Nice employees

The food was mostly as expected but my Coke Zero was mostly carbonated water. Not too big a deal but failure to refill was a theme no napkins and no paper towel... read more The food was mostly as expected but my Coke Zero was mostly carbonated water. Not too big a deal but failure to refill was a theme no napkins and no paper towels in the restroom. Clearly the store manager needs to focus on the details.