Wendy's - Powell

The food was fast and fresh. Only a little nitpick the beverage machine was made of ice cream, but a very nice meal read more The food was fast and fresh. Only a little nitpick the beverage machine was made of ice cream, but a very nice meal

I’ve usually had good experiences at this Wendy’s, but today was different. When I arrived, I noticed an employee parking behind the restaurant. She got out of... read more I’ve usually had good experiences at this Wendy’s, but today was different. When I arrived, I noticed an employee parking behind the restaurant. She got out of her car and carelessly tossed a food cup onto the ground in the parking lot (see attached photo). I spoke to the manager about it, but it didn’t seem like any action was taken. The manager went around the corner to talk to the employee, and they were laughing together. The photo shows the scene, and it's disappointing to see an employee behaving this way. There should be consequences for littering, especially from someone representing the restaurant.

The burgers were great. They had good flavor and the burgers that were special order were made correctly. The 1 order of fries were soggy and limp, not fresh an... read more The burgers were great. They had good flavor and the burgers that were special order were made correctly. The 1 order of fries were soggy and limp, not fresh and crispy. I won 't order those from this Wendy 's again. I asked the young girl at the window if there was napkins and ketchup in the bag since we were leaving the area and wouldn 't be back. She looked behind her. No one was there. She looked at me and told me yes, there was ketchup and napkins in the bag. A little suspicious, I asked for a few more packets, thinking if I had three extra, I may only have three total. She looks at me and says, you want more ketchup? I stated again that yes, just a couple more packs, please. She just looks at me for about 3 seconds. Then, she gets more ketchup. She gave me a huge handful, 15 packets of ketchup! We counted them. She didn 't have to act like that. We were out on the road, headed to our appointment, trying not to be late, counting ketchup, lol. THERE WEREN 'T ANY NAPKINS in the bag and there wasn 't ANY ketchup in the bag. It takes each employee giving their best for the pay they are receiving. We all know that as workforce somewhere ourselves. This employee made Wendy 's look bad. Thankfully, I know the Wendy 's where I live has good people working there. The employees that aren 't there to create the best visit for customers are let go to find something more suitable for them. I want to say, though, that Wendy 's is an awesome place for great food!!!!

Always great food and they actually get your special orders right. Nice employees read more Always great food and they actually get your special orders right. Nice employees

The food was mostly as expected but my Coke Zero was mostly carbonated water. Not too big a deal but failure to refill was a theme no napkins and no paper towel... read more The food was mostly as expected but my Coke Zero was mostly carbonated water. Not too big a deal but failure to refill was a theme no napkins and no paper towels in the restroom. Clearly the store manager needs to focus on the details.