Cold Stone Creamery - Poway

Worst cold stone experience I've ever had. Very disappointed in this visit. How is it possible to mess up an order 3 times.

We were really disappointed with the staff. We tried making an order online and it wasnt going through, so we called to place a pickup order for a Mario cake. The website said it was an 8” cake so we said we wanted the 8” Mario cake. The young man didnt know what cake was 8” and didnt give us any way to find out. He continually insisted we order online even though we told him is wasnt working. So finally we figured which cake was which and placed the order. All of this could be overlooked but he somehow got the wrong cake ordered. This was a gift for a friend in a time of need and we were very dissatisfied with the level of professionalism and the wrong order.

Was the worst experience. I went in to buy a large cake to celebrate an exciting event for my family and as soon as I went to cakes the employee wanted me to not touch the refrigerator where cakes were kept. Upon telling him I’m trying to see the cake he still told me to not touch and open. I walked out and won’t be walking back in. Disappointing. Don’t come here

I have been a customer of this location since it first opened 10+ years ago. I have never had a bad experience, everyone is always so friendly and accommodating. The ice cream is delicious. The only thing I miss is having the outside tables and chairs which were taken away a year or so ago when Target expanded.

I went to a restaurant to get ice cream at 8:35. They only offered Oreos as add-ins. The customer service was terrible as they refused to make ice cream for me at 8:50 because they were closing soon. They claimed to have run out of milk for milkshakes just as we were ordering and also refused to make smoothies. The food was overpriced despite having limited options and the customer service was absolutely awful.