Firehouse Subs Heritage Plaza

Went to the port Charlotte location last night, it was very slow maybe 3 guests total. I ordered a veggie sub and ate half of it and brought the other half home. When I get home to eat the other half there was a plastic wrapper that was cooked with my food (maybe a straw wrapper idk.. so that was pretty unpleasant to bite into…..pretty grossed out probably won’t eat there again which is unfortunate since we eat there often

Never a disappointment until today. Order taker was unfriendly and had an attitude. I felt like I was bothering her. There was one person making subs. Two guys had their orders placed and were already waiting when I walked in. There was a total of 4 employees I saw, but only the one gal was making subs while the others weren’t in sight. I really felt bad for her. It took quite a long time. We asked for extra BBQ sauce and it wasn’t in the bag when I got home. The bread on all three subs was dried out and my husband’s sub hardly had no brisket on it. We are soooo disappointed, especially with the cost of the subs! The other thing is at this location we never have been asked if we want to round up to support our local EMS during the many times we’ve been there. Being I was part of a volunteer fire department up in Wisconsin at one point we truly believe in supporting our local community. I encourage the owner/management to take a step back and ask how can we improve our service? Why are we getting negative reviews? Get everyone involved and work together as a team to continue to build an excellent business that helps a good cause.

My first visit to this location was less than something to be desired. The store was dirty along with the tables. I ordered a meatball sub with pepperoncini and got jalapeños. If you’re going to work in a sub shop you should know the difference. I gave them a second chance today and the service with 8 people was slow and especially during lunch hour. I took my food home and it was missing items I asked for. Not good. And I paid $8 for something I could have made at home. Not visiting again

Firehouse Subs supports local firefighters and offers firefighters free food for their hard work. Enter and make it fire-loving day with the best. ♪

I think they have the best and freshest subs from all subshops. Love goes here and tries different, and they are always excellent.