Dunkin' - Poolesville

Super cozy vut there was a glompy gorsh in my double scoop fudge chocolate ice cream coated in m&m's read more Super cozy vut there was a glompy gorsh in my double scoop fudge chocolate ice cream coated in m&m's

The management was loose and my orders are rarely correct it doesn?t seem like the management trains their workers well at all. It was very common for one of th... read more The management was loose and my orders are rarely correct it doesn?t seem like the management trains their workers well at all. It was very common for one of the younger workers to close alone and work alone.

The staff at Dunkin' were the worst I've encountered. The manager on duty at 6:30 am was rude, unprofessional, and seemed clueless about customer service. I was... read more The staff at Dunkin' were the worst I've encountered. The manager on duty at 6:30 am was rude, unprofessional, and seemed clueless about customer service. I was in the car with my child using the drive-thru when she told me to come inside the store to pick up my order, which was very impolite. Because of this, I decided to cancel my entire order. The Dunkin' menu might be good, but the service definitely needs improvement.

This place is disappointing. While some staff are friendly, I almost always wait 20 minutes at the drive-thru only to receive the wrong food or drinks. Ordering... read more This place is disappointing. While some staff are friendly, I almost always wait 20 minutes at the drive-thru only to receive the wrong food or drinks. Ordering more than one item almost guarantees a mix-up. This morning, after receiving my drinks, I was told to park in front of the store and wait for my food. Fifteen minutes later, no food had arrived, so I approached the same employee who directed me to park, and she had no idea about my order, even though she had confirmed it earlier. It’s surprising this place is still open when McDonald's consistently delivers accurate orders in under five minutes.

I usually visit early in the morning, and there's either just me or one other customer in line. The service is consistently good, and the donuts maintain their... read more I usually visit early in the morning, and there's either just me or one other customer in line. The service is consistently good, and the donuts maintain their quality every time. While I've encountered rude staff at Dunkin' locations in Rockville and elsewhere, I've never had any issues like that here during the 10 or so visits I've made.