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Contribute FeedbackFrankie and Benny's offers a mixed dining experience, with service ranging from exceptional to disappointing. While some guests enjoyed warm service and quick meal delivery, others faced long waits and inattentive staff. The food quality also garnered varied opinions, with some praising specific dishes while others felt it fell short of expectations typical for a chain. Despite the inconsistency, several patrons highlighted standout servers who enhanced their visits. Overall, while the atmosphere and food can be hit-or-miss, the restaurant remains a popular choice for casual dining, especially when guests experience attentive service and a lively environment.
Very great staff are really lovely and great selection of food as well. A place to go with family and friends or even just for a catch up with someone.
We arrived at just before 1800 on a Sunday evening, we were quickly shown to our seats. After stopping a member after about 10 minutes our order was placed. This was for a triple stack sandwich and the stars and strips combo. After 30 minutes we questioned the staff about our order and he chased it up after another 10 minutes the food arrived. During our 30 minutes wait for food cutlery still hadn’t been delivered to our table and although there were less than 10 tables with guests in the restaurant and ample staff as people left the tables were not being cleared down.
My server was great and the food couldn’t have been better. My service was exceptional and got my food instantly. Would go again.
Walked in waited 5 minutes to get a table when it was basically empty. The woman looked us up and down then placed us in the far corner where no one else was and proceeded to walk over to every other staff member talking about us while the other staff members were looking at us. And the food was cold when it arrived.
Cannot fault this place at all, From stepping inside to leaving was great, Amelia our waitress couldn't do enough, she was always smiling and very polite....such an asset to the restaurant.