Taco Bell - Plymouth

Multiple times I have ordered ahead and selected to pick up inside. When I arrive, the lobby is closed and I have to then sit in the drive thru line to wait for food I pre-ordered which is now cold bybthe time I get it. I understand not having staff to manthe lobby, but turn that option off then.

Pro's-looks nice, ample parking. Con's- zero counter help, machine order only. I can deal with that IF when your food isn't made after 30 minutes and you ask for help, the kids in the back would respond. They were rude from the start, and had zeroapologies, when I mentioned we've been waiting. They made/remade the food, but when I asked for a glass (it was a combo), theybasically tossed a water glass at me and walked away. I was one of 5 groups in there and 3 had to go back up for fixes, glasses,etc. Won't be back.

No food at this location. Waited in the drive thru for 20 minutes just to be told that they have no food for my online order. Then couldn't leave as there were cars ahead blocking the way. This is the 2nd time this has happened at this location. I used to love this location and sadly won't ever go back now.

If there are more than 3 cars on the journey through them will be there for more than 30 minutes. I've never been a slovest taco bell. for high quality food. a few years ago this place was amazing. new administration or something idek, but they suck.

I have often ordered and selected to get inside. when I arrive, the lobby is closed and I must then sit in the drive thru line to wait for food I preordered, which is now cold when I get it. I don't understand that the staff is in the lobby, but then switch off the option.