KFC - Plattsmouth

Chicken Wings, Fast Food, Chicken
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KFC

KFC
3.1 / 5 (104 reviews)

Description

At this particular fast-food location, customer frustrations seem to reach an all-time high. Patrons frequently encounter long wait times—often exceeding 30 minutes—despite having pre-ordered online. The service often falters, with orders arriving incomplete, sides unavailable, and customers left feeling ignored as they wait in lobby and drive-thru gridlock. Many report that food is served cold and staff lack the necessary training to rectify issues or provide refunds. Cleanliness also raises concerns, leading some to advise potential diners to seek healthier alternatives elsewhere. Enthusiasts of the brand may want to reconsider this specific outlet for their quick meal needs.

Last update: 17.01.2026 from: Bella

Feedback

★ 3.1 / 5 from 104 reviews
bella-marvin
07.10.2022

If they believe that the tables are dirty in the lobby, they look at the areas where you eat. I knew 2 people in high school who worked there and they would be disgusting if they had heard of the food treatment. I say to them for their health sake, dont eat here! look at the pictures of food that people have written when they really think this restaurant is not sick, then their ill themselves. Stay away.

audie72
07.10.2022

LONG POST Order placed online for a 6:36 pm pick up We got there at 6:40 and waited over 40 min to get our order. We were then told that they didn't have enough available to make our sides mashed potatoes and gravy and coleslaw, 1 of each Then the manager comes frantic saying no no no we don't have your chicken... By this time waiting well over 45 min was ridiculous we just wanted our money refunded and we would take our business elsewhere, the manager was loudly adamant that they can't do anything about that on their side that we have to call corporate.. She offered to give us a free cake and a non sincere apology for the going on 1 hour wait for our food.. My son useto work at this kfc and I know they can do better BUT EVERY SINGLE TIME we have been here to get more than 1 or 2 items there were serious issues!! Something needs to be done with this whole operation from management all the way down because not 1 person seems to know what they are doing and it is destroying what could be a great fast food place... We ordered 8 tenders, 8 pieces of chicken, 1 mashed potatoes and gravy, 1 coleslaw,1 order fries, 8 biscuits and 1 free chicken sandwich by online order. That is it that is all, NOTHING complicated and nothing that should have taken an hour... As we were leaving I tried some of the food it was cold and the cold sides were mixed in with the hot foods, upon getting home the whole order was not there it was just a mess . We will not be returning customers to this location because it has only went way way down hill within the last couple years and I love kfc taco bell... There were about 8 cars in the drive through and 4 5 upset customers waiting inside because the horrible service... They had a hand full on people enter and wait to place an order with zero knowledge from staff who in turn turned around and walked out losing them a lot of business while we waited..

zturner-restaurant9
07.10.2022

They should hire snails. Then maybe we’d get some speed in the kitchen. We only come here because it’s one of 4 options in town. I’ve never been in and out in less than 20 mins.

bella-marvin
07.10.2022

Service is always incredibly slow, even for easy submissions. the prices have gone through the dach last year. the chicken pieces are incredibly small, do they use a kind of mutant micro chicken? and it is really not all that great; the food store used on the same parking place to have better chicken for 1/3 the price.

anjali-kris
07.10.2022

Poor quality of food, the restaurant was dirty, waited 20 minutes just to place my order then it took another 25 to get it this KFC Taco Bell has gone downhill. The dirty tables were like that when I came in and we're still like that after I left.

FAQ

The restaurant offers free WLAN for its guests.

There is a TV / screen on-site where sports events are shown.

The restaurant also accepts credit cards from the common providers for payment.

More information

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