Subway - Plattsburgh
Subway
Description
This Subway location offers a mixed dining experience. Many praise its cleanliness, convenient location near I-87, and friendly, efficient staff — especially standout team members who deliver personalized, professional service even during busy times. The store is well-organized, with a welcoming atmosphere and attention to customer rewards. However, issues with online ordering, inaccurate orders, slow or unresponsive customer service, and occasional rude encounters have left some customers frustrated. Despite these inconsistencies, the quality of the food is generally appreciated. For those seeking reliable in-person service and fresh sandwiches, this Subway remains a worthwhile stop.
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Feedback
Ordered online, picked up at store. Bag had my name on it, took it back to work.But the order was incorrect. Not very happy and the smallest sandwich I've ever had at a subway. Not happy. If I decide to ever return, I'll not order on line again. There are a lot better options in the area.
The young ladies working were very nice. I especially liked the fact I was told when I cashed out what I had for rewards and asked if I wanted to use them. Nice!
The staff was quite rude and incorrectly entered my order, charging me more than usual. I always order the same thing at any Subway I visit. When I brought this to their attention, they were extremely unprofessional and disrespectful. They even laughed at me as I left after paying. I'm very disappointed.
This is our favorite subway location in Plattsburgh. Always quiet, never super busy and they always get the sub exactly the way you want it!
Every time I visit this Subway, Brendan is the one who makes my sandwich. Even when there are multiple customers waiting and he's the only one at the front, he handles the pressure with professionalism, and his customer service is consistently excellent! He is a very nice young man, and you should be proud to have him on your team!
