Steak 'n Shake - Plainfield

After we managed to place our order, we saw three workers in the kitchen starting to cook. We tried to find a table, but every single one was dirty and sticky. My wife had to wipe down the table with disinfecting wipes before our children could even sit down. Once we finally got our food, everything was cold, and there were four meals that were unappetizing. I ordered a cup of chili, paid extra for cheese and onions, but it came out looking like a watery brown soup. There were no beans, no meat—just brown liquid with cheese and onions floating on top. To top it all off, the chili was served cold! One of my sons was so frustrated with the entire experience that he went outside because it was cleaner out there. I would not recommend this place, and I hope they get their act together soon.

We were promptly welcomed and seated, and our waitress, a young girl, was very friendly and attentive. Our order was taken quickly, and she didn't mind at all when I changed my mind and decided to order a milkshake after my son had his. The food was great; my son (17) even mentioned that there was more parmesan cheese on his fries than at another Steak 'n Shake we visited. The orange milkshakes were fantastic as well! After reading the recent reviews, it seems like they've really improved.

I used to enjoy dining here, but my recent experience was disappointing. The steaks and shakes were mediocre, and it felt like something was missing. It's unfortunate to see this place decline. It seems the new approach isn't working, and it would benefit the restaurant to return to what made it successful for so many years. My burger was decent, but the fries were cold, and the drink was also lukewarm. I had to drive through to get my meal, which was frustrating. This used to be a great place to dine, but now it feels more like a hassle. That's all I have to say for now—hope you have a great day!

It was a bit to eat with the road to home and this place was pathetic. no shakes, no hot pirates, and they had to pay with exact changes. how does a steak and shake not shake? would not recommend this particular location ever!

I feel like a plädoyer, but this review seems to reflect more corporate than local decisions. the doors were closed and you can not eat around 3 o'clock in the afternoon. more question? Don't shake. Don't shake and steak a shake. what a sad thing. I hate to see this once big brand running into the floor. I saw lot of locked places on Thai trip.