Willow - Pittsburgh

We ate here tonight for our daughter's birthday. The food was good, but instead of being seated in the cozy area near the fireplace (which was EMPTY),... read more We ate here tonight for our daughter's birthday. The food was good, but instead of being seated in the cozy area near the fireplace (which was EMPTY),...

Very beautiful place my cousin just got married there today : although they should have a stair lift for the elderly people that cannot go up and... read more Very beautiful place my cousin just got married there today : although they should have a stair lift for the elderly people that cannot go up and...

Had an issue with one of our meals, head chef came out apologized and said he was personally remaking the meal. Head chef then delivered the meal, returned a th... read more Had an issue with one of our meals, head chef came out apologized and said he was personally remaking the meal. Head chef then delivered the meal, returned a third time to make sure it was acceptable then comped our entire meal. Could not have been handled any better. Our waiter, Logan, was also exceptional and was so personally bothered that our experience was less than perfect. Chicken Caprese Sea Bass were exceptional. We will Absolutely return.

The food was okay but the service was horribly slow. Definitely not what I expected. read more The food was okay but the service was horribly slow. Definitely not what I expected.

Buyer Beware if you are planning to have an event at the Willow. I will say the food was good not great. We did not get what was promised or what we paid for. I... read more Buyer Beware if you are planning to have an event at the Willow. I will say the food was good not great. We did not get what was promised or what we paid for. I planned a Baby Shower for my only child and saved up for a long time for this. I will list some of the problems so this doesn't happen to you. I ordered the Brunch With the waffle bar and mimosa bar a cost of $56.00 per person plus tip and tax, not cheap! The menu states carved ham, is was thick and thin pieces all ready cut in odd shapes and slapped in a pan. Housemade waffles, they were pre made cut in half and slapped in a Pan, so cold the soft butter would not even melt, the assorted pastry were one kind with different fillings. The pastry looked like they came wrapped Individually than opened and slapped on a dish. Definitely were not homemade or even from a bakery shop. Also included was coffee tea and soft drinks nowhere was that around and not once offered to my guests. The worst was the OPEN mimosa bar for 3 hours. It was very poorly ran I had to ask several times for more champagne, the juice was empty and was never refilled until I asked they only refilled one of three)and fresh fruit was to come with it, 3 small bowls and never refilled. Open bar for 3 hours is what I paid $17 a person++for. The bar was taken down after 2 hours, I was never asked or consulted with about taking it down. And a few small items, no plates on the Dessert table which they charge a dollar per person if you bring your own desserts, they did waive that for me, there were 3 light bulbs out in an already dimmed room and there were no votives on the tables like I was promised. Also, never once did the waitress or event planner come to me and ask me if everything was OK or if I needed anything. It would have been nice if the waitress did her job and served coffee and soft drinks. She was very nice but lacking. I was only asking for what I paid for, professionalism and courtesy would have been a nice added benefit. So please make sure you are very clear of what you're getting and receiving. I did send an email to the Event Planner and no surprise, she never answered.