Sbarro - Pineville

This was my second time visiting, and once again, I had a wonderful experience. Manager John, who served me on both occasions, was attentive and sincerely conne... read more This was my second time visiting, and once again, I had a wonderful experience. Manager John, who served me on both occasions, was attentive and sincerely connected with the customers, remembering the names of regulars. The atmosphere was charming, clearly showing his genuine care for every guest. I’ll definitely choose this as my go-to lunch spot whenever I’m in the area for work.

I really love this place, but I'm giving them 2 stars due to an issue with GrubHub. After spending $100, I earned a discount perk, but every time I tried to use... read more I really love this place, but I'm giving them 2 stars due to an issue with GrubHub. After spending $100, I earned a discount perk, but every time I tried to use it, the store either rejected my order or said they never received it. This happened three times. I reported the problem to GrubHub. Their strombolis and pizza are fantastic, so definitely give them a try if you're nearby—just avoid ordering with a perk, as your order will likely be canceled.

We will certainly not be returning! I highly recommend avoiding this place if you want to stay safe from the risk of food poisoning. read more We will certainly not be returning! I highly recommend avoiding this place if you want to stay safe from the risk of food poisoning.

Disappointing experience! This was my final visit to Sbarro at Carolina Place Mall. My husband really enjoys their spaghetti, but after today, we won't be retur... read more Disappointing experience! This was my final visit to Sbarro at Carolina Place Mall. My husband really enjoys their spaghetti, but after today, we won't be returning. He ordered a small spaghetti and a tea, only to be informed by José that they no longer serve tea and that a small spaghetti is unavailable. Instead, he said my husband would need to order a large spaghetti combo with a slice or a large drink. Since my husband can't drink soda and there’s no tea option anymore, he opted to go somewhere else. José and his team were unhelpful. It seems like it’s all about the money for Sbarro. What difference does it make to accommodate a small spaghetti for an adult or child? José claimed this was a corporate decision regarding the tea, which is simply unacceptable!

This was my second visit, and I had another fantastic experience. The manager, John, who served me both times, was very engaging with the customers, greeting ma... read more This was my second visit, and I had another fantastic experience. The manager, John, who served me both times, was very engaging with the customers, greeting many of them by name, which suggests he knows his regulars well. The atmosphere was wonderful, and it was clear that he genuinely cares about each customer. I’ll definitely be making this my go-to lunch spot whenever I’m in the area for work.