Reviews - Arby's

#13 - Fast Food - Pine Bluff, American, North American

Reviews summary

**A Mixed Bag at Arby's: Convenience Overshadowed by Service Issues**

Arby’s offers a convenient stop for travelers along I-580, with some patrons praising the quick service and fresh food, particularly the Mediterranean chicken sandwich. However, recent visits reveal significant service shortcomings, including cash-only payment policies with little prior communication, leading to frustrated customers. The professionalism of staff varies, with some displaying a friendly demeanor while others exhibit rudeness. Patrons have noted cleanliness issues and the lack of managerial oversight as contributing factors to their dissatisfaction. Despite its culinary appeal, the overall experience at Arby's remains inconsistent, leaving many to question their return.

Overall Total Score
4 out of 5
Impressive | 2664 reviews

Reviews from various users

Sirved

Last update : 21.04.2025

3.7 ★ from 32 reviews
andrea-washington-ch-1
21.04.2025

My curly fries were broken all up and harder than bricks roast beef not the best. The young man at the window was great. Even though it looked like the manager was complaining to him. Anyway,I recall when this place was so nice clean smelling andeveryone was friendly. And there is an oder when you pull up to the drive through

m-c-lame
21.04.2025

Clean , Professional Fast Food Service. Gas too high to wait in the long drive thru, Kinda slow like RIP HARDEES ! Enjoyed my meal inside but was served out the BAG but no option was consider only mishap. #ISOTW ! istayouttheway Oh yea went therebecause of my disgust of Our Chili 's

tammy-lamb-bank62
21.04.2025

Went through the drive thru last night at around 10pm. Was told BEFORE WE WERE EVEN GREETED that We are only accepting exact payment in cash and our card machine isn 't working.. we said OK and the man said Ok then what can I get you . Ordered a #2double with fries, he immediately says No fries ..ok, mozzarella sticks then? Ok what else ? We finished our order and it cameto $21.94. Get to the window and give him $25 and he VERY RUDELY says, Uhh, I TOLD YOU that it was EXACT CASH ONLY ! I said, Are you SERIOUS? You literally only need to make change of a couple of dollars..so NOBODY had paid in cash tonight to makechange of a couple dollars?? He LEANS OUT THE WINDOW AND IN YELLS UHH YES I AM SERIOUS!! BYE!! I mean WHERE IS THE LEADERSHIPIN THIS STORE??!! ALL OF THE EMPLOYEES WERE OUTSIDE IN THE PARKING LOT JUST HANGING OUT..ON A SATURDAY NIGHT!! We did whatEVERYONE ELSE that was in their drive thru did..WE WENT NEXT DOOR TO BURGER KING!! DO BETTER ARBYS!! And to the guy in thedrive thru window last night, YOU should NOT be working directly with people..you are too easily offended and your reaction isWHY KAREN 'S EXIST!

chip-dearing-1
21.04.2025

Not a fan of ordering to eat in and getting your food jammed into a paper bag. Fries were cold, loaded fries were not loaded. Skimpy toppings. Was disappointed.

anna-morgan-fern718
21.04.2025

Placed order and waited 30 min just to get to the window for them to tell me their ?card machine is down? and only accepting exact cash payments. I was then told to drive around and go through the line again because I was not prepared to pay cash. Maybetell people before they wait in the line to pay that your only accepting cash. No professionalism at this place.

Menu

Last update : 18.05.2023

3.8 ★ from 14 reviews
ssteuber-2
18.05.2023

I'm going through Arby's Drive thru every time I go by, 45 miles from where I live. I used to think it was kind of expensive until I went through Burger King... today $6 for 2 beef and Cheddar's seems like a lot.

apredovic-1
18.05.2023

What can you say about a fast food restaurant.... took forever to get my order. Toilet was stopped up and bath room was nasty

samir69
18.05.2023

They are very committed to wearing masks, even if they don't seem effective, but they are always friendly about it. They handle orders quickly, whether it's day or night. I appreciate their effort!

zkilback-1
18.05.2023

I love Arby's usually but this place had me wait about 10 minutes and then I was given food that had been sitting there and was cold.

kimberly-stehr
18.05.2023

Clean and professional fast food service. With gas prices so high, I didn’t want to wait in the long drive-thru line, which moved a bit slowly—felt like the end of Hardee’s! I enjoyed my meal inside, but it was served straight from the bag with no alternative offered. That was the only downside.

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4.1 ★ from 13 reviews
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