Subway - Phoenix

This place is gross! I normally like Subway but the young lady behind the counter wiped down the counter with her hand(with gloves on) and then handled money in... read more This place is gross! I normally like Subway but the young lady behind the counter wiped down the counter with her hand(with gloves on) and then handled money in the register and then made my sandwich without ever changing her gloves! It should bemandatory to change gloves between each customer. Hopefully the manager will make some changes on how food is handled. I'llnever step foot in there again.

I would rate this place a 5-star, but there were some issues. I arrived around 4:30 PM when it was quite quiet. There were two employees leaning against the wal... read more I would rate this place a 5-star, but there were some issues. I arrived around 4:30 PM when it was quite quiet. There were two employees leaning against the wall chatting and one in the back. One of the employees greeted me, but didn't move to assist me. I stood there for about 20 seconds before the employee in the back, who was preparing some veggies, asked if anyone was going to help me. To my surprise, the other employees said no! I was taken aback by their attitude, as they seemed more interested in their conversation than in attending to customers. The employee in the back mentioned that the others could leave if they weren't going to help, which I silently agreed with. After that, he stepped in to help me and made a fantastic meatball sandwich while maintaining a positive attitude, despite clearly being frustrated with his coworkers. I appreciate the helpfulness of some employees here and will consider returning.

I watched the staff make five sandwiches for one customer—mine, my boyfriend’s, and the person behind us—without changing gloves even once. To make matters wors... read more I watched the staff make five sandwiches for one customer—mine, my boyfriend’s, and the person behind us—without changing gloves even once. To make matters worse, the woman preparing the turkey had it all over the knife, and the girl used that same knife to cut my tuna sandwich, so now I’m expecting turkey pieces in my tuna. I didn’t want to wait 30 minutes for them to remake my sandwich since they hadn’t even finished preparing the bread. Overall, I was appalled. They didn’t follow any COVID guidelines either, crowding us all in a line instead of maintaining the six-foot distancing rule clearly posted throughout the store. Honestly, it was disgusting, and I thought this location was supposed to be one of the better ones in town.

This Subway location provided the worst experience I've ever had. We ordered a large number of sandwiches for a business lunch, but none were labeled, so my col... read more This Subway location provided the worst experience I've ever had. We ordered a large number of sandwiches for a business lunch, but none were labeled, so my colleague had to spend a lot of time figuring out which was which. To make matters worse, half of the order was incorrect. When I spoke to the manager, Joe, he dismissed my concerns and told me to contact the district manager, explaining they were too short-staffed to handle our order properly. Because of this terrible experience, I will never visit Subway again and will continue to warn others about this store.

My overall experience was decent. The food tasted great, just as expected. However, I'm giving it three stars instead of five because of the customer service. I... read more My overall experience was decent. The food tasted great, just as expected. However, I'm giving it three stars instead of five because of the customer service. I was greeted by someone who appeared to be the manager, busy working in the back. The person who prepared my food did greet me, but I had to repeat my order several times. You might think that's harsh, but I was the only customer ordering at the time.