Dunkin' - Phoenix

Order through doordash and none of my packaging was closed! I know you’re notified when it’s a food delivery pick up and that’s unbelievably unsafe to send food... read more Order through doordash and none of my packaging was closed! I know you’re notified when it’s a food delivery pick up and that’s unbelievably unsafe to send food out to a delivery driver with the bag just open.

This place was pretty rude. I don't have high expectations at drive thru joints, but there was no good morning, hi, hello. First words out of the person's mouth... read more This place was pretty rude. I don't have high expectations at drive thru joints, but there was no good morning, hi, hello. First words out of the person's mouth were: we are only doing coffee and donuts this morning.Okay. No problem. But you didn't know what I was going to order, so give it a second. Then I'm asked to wait to order. She leaves the mic on, so I hear talking to the whole time. But she finally says: what can I get you? No hi; sorry about that; thanks for waiting.Again, no high expectations, but I'm up early too. Going to a job that might drain me today. I just want some coffee and a donut. I can empathize that businesses are short staffed and short on patience with some people. But understand not everyone is going to give you a hard time, so start your interaction from a good place.Cold brew was good, my blueberry glaze donut was fantastic. But I can do without the attitude.

Well well well...DD has fallen dramatically. From the dry looking donuts to them not have hash browns. Customer service seemed off and unprofessional. I would n... read more Well well well...DD has fallen dramatically. From the dry looking donuts to them not have hash browns. Customer service seemed off and unprofessional. I would not eat or drink anything from here. I had the egg and cheese turkey sausage sandwich with a large matcha latte with whip cream, and was not at all impressed. DD need to upgrade quickly or they won't last with their blast from the past coffee machines and such. Won't be returning to this establishment until improvements have been made.

Woman running drive thru decided to pocket my money when I was paying half on cash and rest on card. What a shame, it?s obvious if a customer hands you cash and... read more Woman running drive thru decided to pocket my money when I was paying half on cash and rest on card. What a shame, it?s obvious if a customer hands you cash and a card at THE SAME TIME that it?ll be a half payment?. Get you a new employee who don?t stealfrom customers, SMH.

Everytime we order from the app we have to wait or they don't have the order correct. Seems to be chaotic. Experienced staff need to have patience with training... read more Everytime we order from the app we have to wait or they don't have the order correct. Seems to be chaotic. Experienced staff need to have patience with training thier new staff instead of casting blame on them.