Arby's - Phoenix

Desserts, Roast Beef Sandwiches, Chicken Pecan Salad

Arby's

Arby's
3.6 / 5 (2958 reviews)

Description

**Arby’s: A Mixed Bag of Experiences**

Arby’s has garnered a spectrum of feedback, illustrating both its strengths and weaknesses. While loyal patrons praise the fresh, delicious food—highlighting the popular roast beef sandwiches and new Prime Rib Cheesesteak—customer service seems to be a pressing concern. Reports of rude staff interactions and unaddressed complaints tarnish the dining experience for some. Although the ambiance maintains a nostalgic fast-food charm, cleanliness issues and inconsistent food quality can detract from the overall satisfaction. Despite these setbacks, many still appreciate the friendly service and are delighted by promotional deals, suggesting a path to improvement if management addresses ongoing concerns.

Last update: 28.05.2026 from: W

Feedback

★ 3.6 / 5 from 2958 reviews
w-g-firefighter3
04.01.2026

No thank you. Asking to quickly communicate on another service raises red flags the FBI warns about. I have already given my review. There's no need for me to go to your website so you can harvest my personal information to sell.

t-s-doctor779
04.01.2026

Clean and friendly. Food: 5 Service: 5 Atmosphere: 4 Meal type: Lunch Price per person: $1–10 Recommended dishes: Roast Beef, Sandwiches, Fries, Sauce

jenghiz-kn-stewart
04.01.2026

What I'll always say about this particular Arby's they knew me when I was still homeless on the streets. They made sure I had a little something to eat a place to sit down when it was cold or too hot. And as I transitioned from homelessness into a place they kind of watched my journey. So I went back there yesterday while I was you know looking for some medicine for my cold and I sat down and I noticed that how much they care for their customers at this particular store. They remembered me when I came in and I just want to say thank you for the food. The service in the atmosphere. I tried the Reuben sandwich. My God that took me back East. What a meal. Thanks people of Arby's lots of memories. Food: 5 Service: 5 Atmosphere: 5 Meal type: Lunch Price per person: $10–20

mcdermott-nickolas
30.06.2025

I’ve lived in the area for most of my life and have been a long standing patron of Arbys. In the past few years, customer service has declined significantly. Employees and management are rude and unwilling to listen. In my last experience I presenteda valid coupon that they forgot to enter in. Then they proceeded to argue with me about it ultimately I was told “nothingcould be done about the charge.” This location needs to fix the way it treats its customers. I miss my old Arby experience.

michael-madden-1
16.03.2024

The store is clean, which is nice. I was disappointed to find out that the Philly Beef n' Swiss sandwich is no longer on the menu. That sandwich had been the standout item for many years. However, the roast beef sandwich remains unchanged and continues to be a reliable classic.

FAQ

You can watch major sporting events on a screen / TV right in the restaurant.

The place also takes various credit cards.

More information

Suggested nearby restaurants.