Starbucks - Phoenix

Careful, this is not an everyday Starbucks. Stripped down. You cannot go inside. There is no bathroom. Outdoor seating only, which is fine with me, but I freaking have to go to the bathroom!

On Christmas, driving from home to home, someone is bound to need to use the restroom. The hateful employees at this store denied access and an adult soiled themselves bc they couldn’t stop to open a door. 0 stars. Terrible people. Hope they had to miss Christmas to work.

Your service and food depends on the barista and some luck. Overall there are better coffee places around this

Sam is very friendly and upbeat in the morning. A great way to start the day! I take my daughter through the drive through some mornings on her way to work at Frys. It's a nice way to start the day. Great work Sam!

Customer service is important. Being friendly is important. When they say “ hi what can I get you” and you respond “ just one moment please” and a minute later “ what can I get you” again I kindly say “ one moment please” because I am hurrying my 9 year old to make a decision. After probably just 2 minutes at most I ask for a drink before I could move on to the next item he says, sounding very annoyed and rudely “ sure what else” I felt rushed and like I was a bother. I asked if the fruit and cheese bowl was apples and grapes or apricots “ yes it’s apple and grapes”I say “ oh never mind then” I should have been more clear that I didn’t want the fruit and cheese box. I was surprised when he handed it to me at the window. I accepted it and drove off. I was just so taken aback at his attitude and lack of care of customer service I didn’t have the interest in telling him I didn’t order the item and to please refund me and take the food. In addition to that he is wearing a mask which is fine but you cannot see if he is smiling. So I would recommend he change his tone with customers and come off less bothered by doing his job because you cannot read his facial expression so his tone and how he speaks to others speaks volumes. Reading reviews it seems like I am not the only one with this concern with this individual and I would expect there are others who just haven’t taken the time to make you aware of how put off their were by their interaction with him. I’ll give this location a try again in the future and update my review is my experience is more enjoyable.