Heart N Soul Food Kitchen - Phoenix

I ordered 2 mac and cheeses and 12 wings with mac and cheese and fries and yams and string beans. I received the incorrect items and tried calling and they Never answer the phone. I would like my order remade correctly and to top it off it was also hair in the food so my mom was out of almost 50 dollars and did not get to even indulge and it any of it. I was truly so excited to try this place. Bummer

Potato salad not chunk but like a bowl of deviled eggs. Greens were cold, greasy, and bitter. Not sure about the shake and bake bland chicken.

My sister and I really tried to give this place a chance, we truly did but it was probably one of the worse experiences we have ever had.To start off we get there at 12:30pm and place our order, the attendant at the desk says it will be about 30 min. No issue; we wait in our car. We walk back to the restaurant at 1:10 pm and the door is locked. The attendant comes to the door and apologizes that he did not know they had a big catering order and they have to take care of that first. He says if we come back at 3pm he will make sure we have extra stuff. Again, still no issue for us as we live very close. We come back at 3:30 pm and the attendant who saw us earlier asks us what do we want… after he took our order earlier the day. My sister told him our order again and he says it will be about a 45 minute wait. We really wanted to support a black business as we haven’t seen much since we moved here. So again we didn’t express our frustrations, we said no problem and we again waited in our car.At 4:25 pm we walk back in and the attendant says to us we have no rice for your oxtails but 5 minutes later says sorry we do have rice and I’ll give you extra for the wait. The chef has also walked to the front of the store at this point and is telling another customer to not tell people he gave him food as a courtesy for an error on THEIR part. He tells him numerous times “this is a business, we doing this because we have to but don’t go telling people.” He then continues to loudly tell him, “don’t forget the tip. There’s a jar right there.” Finally our food is ready at 4:56 pm. I walk to the counter and the chef yells at me and says “can you cash app this?” We immediately paid our food and left. After seeing their all day struggle for very little orders we should have checked our food before we left. Not only were they both completely wrong orders and tasteless, but we were missing several items. My sister calls them to inform them of the issue and their response is we were very overwhelmed today. We absolutely get that, which is why we never expressed our frustrations with them throughout this whole ordeal. But there was no sincerity to fix the issue, no offer of a refund, and no apology. We paid $41.98 for food we didn’t even get. It was very disheartening to see how they treated their customers in person but even more to see their response after we tried to support them numerous times in one day.

Yelp needs to update their records. This lovely restaurant is open for business and still serving wonderful dishes. The owner said they did close for a period during the peak COVID months but are certainly open now. I had one piece of catfish, one tilapia, mac and cheese, black eyed peas with cornbread. I was happy with all items on my plate.

Always try to call them, no one ever answers the phone. :