The Shack - Pharr
The Shack
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Fast and friendly service.
Large selection of supplements and real highpotency CBD. Overall Amaizing customer service !!!
On June 6, 2022, I decided to place a call-in order this morning. My order was ready in about five minutes, and I have no complaints about my shake—it was good! However, I was disappointed with the customer service. The staff wasn't very friendly, and since I hadn't been there in a while, I walked straight to the back counter without realizing it was the work area. The employee looked at me like I was crazy, so I asked if they were remodeling, which confused me. He simply said, "No," and kept insisting that I couldn't be back there. It was obvious I didn't know, so it would have been nice if he had told me politely. I'm a big advocate for good customer service. After I paid, I said, "Thank you, hope you all have a great day," because that's just how I am. Unfortunately, there was no response; he just turned around and walked away. Really? I'm quite disappointed. Management team, this is an area that needs improvement. Just saying.
The staff is very friendly, there's an excellent variety of products, and the shakes are outstanding! I would rate it a perfect 10 out of 10!
Got a protein powder that staff recommended for my girlfriend. She took one serving, a couple hours later starts to break out real bad. I call and ask if there is anyway we can exchange for something plant based, worked tells me yes no problem, I call the next morning to see if there is anything I need to take. Manager tells me he cannot exchange it, and there’s nothing I can do about it. Good products, staff seems okay, it’s the managers that make it hard for local shops to strive.
