Taco Bell - Pevely

This isn’t the first time this has happened, but they always leave items out of our order. I ordered a Mexican pizza meal that included two tacos and several ot... read more This isn’t the first time this has happened, but they always leave items out of our order. I ordered a Mexican pizza meal that included two tacos and several other items for my kids. When we got home 12 minutes later, the Mexican pizza was missing from the bag. Essentially, I spent nine dollars on just two tacos. On top of that, they don’t answer the phone when you call to have the missing item remade before you return, so you’re stuck waiting in line again. I called 12 times in a row, but only got their voicemail, which disconnects as soon as it finishes.

I placed a custom order, and everything was perfect. I know some people have complaints, but they did a great job today. read more I placed a custom order, and everything was perfect. I know some people have complaints, but they did a great job today.

I had a very disappointing experience at Taco Bell. The woman with the neck tattoo was extremely rude, and because of her behavior, I won’t be coming back. I wa... read more I had a very disappointing experience at Taco Bell. The woman with the neck tattoo was extremely rude, and because of her behavior, I won’t be coming back. I waited an hour in the drive-thru, only to be served by someone who clearly dislikes their job and takes it out on customers. While I understand mistakes like missing items or wrong orders can happen, her negative attitude—especially towards children—was unacceptable. She should be dismissed, as it’s clear she doesn’t care about her work. If that’s not possible, she should at least be reassigned to a role without customer interaction.

We ordered four tacos at the drive-through, requesting no cheese. However, when we parked and checked our order, we found that there was no lettuce either. We a... read more We ordered four tacos at the drive-through, requesting no cheese. However, when we parked and checked our order, we found that there was no lettuce either. We asked them to remake the tacos without cheese. The manager came out to fix them, but slammed the tacos down on the counter, causing them to break. I asked for a new batch, and they apologized, explaining that they were very busy with only one staff member inside and three cars in the line. This made me wonder if people really deserve $15 an hour for this kind of service. Eventually, they did get our tacos right, but everything else we ordered arrived cold.

I used to believe that I was losing my taste for Taco Bell, but a visit to the Pevely location about a year ago changed my mind. The service and food have been... read more I used to believe that I was losing my taste for Taco Bell, but a visit to the Pevely location about a year ago changed my mind. The service and food have been outstanding every time I've gone. It tastes just like I remember—hot and delicious. I recently visited another location, and I won’t be going back there because the food tasted like old grease. From now on, I'll always choose Pevely. Keep up the excellent work! Thank you!