Subway - Petoskey
Subway
Description
Subway's Petoskey location promises quick, healthy meals, often delivering consistent flavors for fans. Unfortunately, recent experiences reveal a mix of service quality and ingredient freshness. While some staff, such as Christina and Dion, offer warm, welcoming interactions, others struggle with customer engagement and attention to detail, leaving patrons frustrated. Complaints include delayed service, missing items in orders, and rude behavior from certain employees. Despite these issues, the overall appeal of Subway remains, as many patrons appreciate the variety and hearty options available. However, consistent service improvement is essential for ensuring a positive dining experience.
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Woman working made a mistake making my sandwich when I pointed it out. She argued with me about what I said and was very rude. I've worked in subways before and I understand that they probably just got hit with a rush, but I can say with 100% certainty it wasn't me who made the mistake and there was zero reason to be condescending to me. There's no reason to go here when there's two other subways within 5 minutes that will give you better service.
I’ve never had a problem at any of the other subways near me but you guys literally burnt my cheese and bread toasting my sandwich so bad I could not eat it. Do not recommend this subway
We have been going here for years. ..I had a horrible experience with a girl named Sam and a younger girl...I didn't know they discontinued a certain cheese ..I was patronized and rudely talked to...I even left a tip for them to share after I went back in .called the manager and reported them ..I was told there was issues with this particular Sam..Sam ,you are rude and should not be in customer service..I spent 70 in there today . Shame on you
My family had a terrible experience at this subway location. The business owner needs to either let go or retrain whoever it was that helped us (she wasn’t wearing her name tag so idk what her name is). But she was very rude and snappy towards my grandma who was just trying to buy my family lunch. She was yelling at us and her two coworkers because she got confused as to whose order is whose.
Rude staff cussing under their breath at me for asking for salt and pepper. Won’t be back to this location
