Tim Hortons - Peterborough

This was my usual spot until recently. I work nights, so it's convenient to get a couple treats before work. Over the past year, the service has been decently fast, fairly accurate and what you would expect from a normal Timmies. However, something has changed, and different nights have different results.I don't know for sure what changed, but whoever the preparer is, they are inconsistent. I've had thumb prints in my donut, which is clearly from when the person grabbed it from the display and put it in the bag to deliver to the drive through window. My coffee has, on multiple occasions, been more or less milky than other times. Isn't the milk/cream done through a machine!? I've even had my coffee cup come wet on the outside, which causes the paper to start peeling away as I hold it.I get that speed is something that these establishments strive for, but that shouldn't be at the expense of quality. I would gladly wait an extra five minutes to get a higher quality product.I come frequently enough that I know who is who (visually) and what to expect. The middle age guy on drive through with the glasses is great taking the orders, polite and direct. I almost never have problems when he's there. I usually see him on weekends and the latter half of the week. It seems like most of the issues happen when he's not there or not preparing the order. The new guys are decently fast, but I've noticed a higher frequency of messed up orders with them...they're also a bit deadpan, but I digress.Anyways, I don't really want to get anyone in trouble, but whatever changed over the past couple months was not for the better. I don't usually return to complain because I'd be there another 10 minutes. Plus, it's a hassle having to deal with the people asking for money at the drive through menu.Get the glasses guy to train the other guys on prep, lol.In the meantime, I've been going to Mcdonalds because it's not that much further from where I live.

This location needs some attention to detail. Visited today and had to use the washroom. Garbage all over the floor, not to mention dirt and stains everywhere, the lights were flashing to the point it could give some people seizures. I don't usually complain about public washrooms since they are that, public washrooms. But this place is aTim Hortons and should be cleaned at least once a day, to which it was evident it hadn't been cleaned In a while.And to top it off, you need to be buzzed into the bathroom from what I assume is gue to unwanted guests doing unwanted things in there.

Consistant service screw ups, I have to change my order based on who is working that day because there seems to be no centeralized training.

Ok, service on day shift only. Afternoon and midnight when they are open are rude and don't listen to the orders and give you wrong orders. Afternoon shift is to busy talk with order staff to listen and make your oder correct.

We go there for its coffee period the coffee is amazing.