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Contribute FeedbackThe restaurant's service was chaotic, with poor organization despite plenty of staff. Guests faced issues like tables being left empty, moving tables while diners were still eating, and overwhelmed wait staff. The building's beauty was hidden in the winter room, which felt like a prison. The Asian-influenced food was decent, but the toilets were dirty. The presence of unnecessary decorations like upside-down Christmas trees was noted. Suggestions were made to focus more on customer service and less on rushing through orders. Despite shortcomings, the atmosphere and food quality received positive feedback from some customers.
Service was a bit chaotic. Plenty of staff but poor organisation. We asked for a table down stairs and were told they were all booked but it was already min over the hold time. Over two hours later they were still empty. What was really terrible was they started pulling down the tables and moving them while people were still eating. What was that about. Certainly not customer focus. I had heard a lot about what a beautiful building it was but I thought the winter room hid all the beautiful old features and was like a prison with its caged levels. The food was ok . Asian in style but pretty good.The toilets absolutely stank. They are disgusting and totally unacceptable. Less rush and more customer focus. Get rid of those stupid silver sprayed Christmas trees hanging upside down like some sad game of throne corpses
Great highly recommend, such a cool venue with trendy staff and atmosphere
Awesome value, great service, yummy food and great vibe
Food was great and good value. Service was fast. Our only issue was that we were told when we arrived that we would have to vacate the table after an hour due to an event; however, our confirmation email said hours and no alternate textemail was received with any updates. It was pretty disappointing to be welcomed in that way and it put a dampener on the time that we had there as we felt rushed
I booked a table for and you were unable to provide the food we paid for. The food was refunded but the failure to feed the group of ruined my birthday gathering. Not impressed, won’t be back