Reviews

Overall Total Score
3.9 out of 5
Very good | 1022 reviews

Reviews from various websites

Menu
3.6 ★ from 10 reviews
Enzo
24.06.2022 - 09:07

I was disappointed with my experience at this restaurant. The food served to me was cold, and when I asked for a refund, they refused. Additionally, the manager...

read more
Juwan
24.06.2022 - 09:07

I am writing this review based on my excellent experience with the chai latte at this restaurant. I keep coming back for this delicious drink.

Keanu
24.06.2022 - 09:07

I only visit Dunkin' Donuts once a year, but it was exactly what I was hoping for.

Jan
24.06.2022 - 09:07

The food was not half as good as other stalls. Drinks were not properly made and they gave us a part of our order still frozen. will not come back and I do not...

read more
Rosalind
24.06.2022 - 09:07

I had a stressful day at work, thought I'd pop in for a pick-me-up. And the staff were SO NICE. Literally, just so nice and angels, all of them. I can't remembe...

read more

At this local Dunkin', experiences appear to be a mix of highs and lows. While some patrons commend the friendly staff and convenient location, frustration surfaces over inconsistent service and missing items. Complaints about unprofessional management and cold food have left customers disheartened, leading some to consider alternatives nearby. However, the warmth of certain employees, celebrated for their exceptional service, stands in stark contrast to others. Despite issues with orders and management, a few loyal customers express their appreciation for specific team members, indicating that while the restaurant has its challenges, there are glimmers of positivity amidst the concerns.

Restaurantji
3.7 ★ from 124 reviews
Felicia
26.02.2024 - 22:18

I come to this restaurant every day. The girl at the drive-thru never speaks. When I say "have a good day" or "thank you", I get a strange look as if I did some...

read more
Curtis
26.02.2024 - 22:18

Excellent food and outstanding coffee and beverages, perfect for a convenient breakfast or casual meal.

Michael
26.02.2024 - 22:18

My wife and I stopped by this Dunkin' Donuts for a quick bite this morning. When we entered, the manager on duty noticed us but did not offer any assistance. In...

read more
Ashley
26.02.2024 - 22:18

I went to the drive thru 10 minutes before close and they told me they were closed. When I asked, oh, I thought you closed at 7 they ignored me until I left. Th...

read more
Stacey
26.02.2024 - 22:18

Went through the drive thru and asked specifically about an item we didn’t see in the bags, we were told “it’s in the bag” drove away and of course the missed i...

read more
Int Restaurants
4.1 ★ from 462 reviews
Barb
15.07.2023 - 18:12

The cappuccino at this restaurant is delicious, made with sugar-free vanilla and just one pump of caramel, topped with a dollop of cold foam.

A
15.07.2023 - 18:12

This is one of my favorite spots in the area. The seating area is a bit small, but it's typically clean and not too crowded. The drive-thru may not be perfect,...

read more
mark
15.07.2023 - 18:12

I really enjoyed the coffee here. It was so good that I will definitely be returning for more in the future.

Justin
15.07.2023 - 18:12

Conveniently located and friendly staff! We visited to get our caffeine fix while passing through. Great value as all sizes were the same price, I recommend the...

read more
Paul
15.07.2023 - 18:12

This rating is based on their excellent Chai Latte. However, I find myself going there for that delicious drink.

Sirved
3.6 ★ from 43 reviews
meg8278
24.01.2024 - 00:18

I love Dunkin Donuts. I go there for coffee weekly. I also take the child I watch once a week for bagel minis or the dragon fruit refresher which are her fav

Sarah
24.01.2024 - 00:18

The manager at this location, Marisa, should not be in a management position. I have never encountered someone so unprofessional when dealing with an overcharge...

read more
Naomi
24.01.2024 - 00:18

The service has improved at this restaurant lately, but I doubt it will ever reach the level it was in the past. The previous staff always made my mornings enjo...

read more
Luis
24.01.2024 - 00:18

I was disappointed when they stopped offering my favorite drink, the Mango Pineapple refresher. I used to get one almost daily, but the other two options they h...

read more
Chris
24.01.2024 - 00:18

Drive-through is pretty quick. Customer service is lacking. My hashbrowns were soggy. Never put napkins in my bag.

Google
4.0 ★ from 364 reviews
Rob
12.03.2024 - 15:22

This Dunkin' location is pleasant and conveniently located.

Tripadvisor
4.1 ★ from 19 reviews

Good Rated Restaurants near Penfield

4.1
Menu
Open Now
4.1
Menu
Open Now
City: Rochester (near Penfield), 3300 Monroe Ave, 14618, Rochester, United States
"The sushi burritos are delicious and the staff is knowledgeable about which sauces are vegan. Just be cautious if you have strict dietary preferences,..."
4.8
Menu
Table booking
Open Now
4.8
Menu
Table booking
Open Now
City: Rochester (near Penfield), 1475 East Henrietta Road, Town Of Henrietta, 14623, United States Of America, Rochester
"Best indian food in the area! The staff is very friendly as well."
4.9
Menu
Table booking
Open Now
4.9
Menu
Table booking
Open Now
City: Rochester (near Penfield), 651 South Ave, 14620, Rochester, United States
"Creative, innovative flavors and dishes. Great vegan options!"
4.6
Menu
Table booking
Open Now
4.6
Menu
Table booking
Open Now
City: Rochester (near Penfield), 510 Monroe Ave, 14607, Rochester, United States
"Will have to try their flavored wings next time"
4.3
Menu
Table booking
Open Now
4.3
Menu
Table booking
Open Now
City: Penfield, 1802 Penfield Rd, 14526, Penfield, US, United States
"Fantastic! We were extremely pleased with the flavor, portion size, and service! This is my new go-to for Chinese cuisine!"
4.4
Menu
Table booking
Open Now
4.4
Menu
Table booking
Open Now
City: Rochester (near Penfield), 288 Exchange Blvd Rochester, NY 14608, 14608-2700, United States
"Tremendous ambiance by the river- great dinner and service"
4.1
Menu
Table booking
Open Now
4.1
Menu
Table booking
Open Now
City: Rochester (near Penfield), 1100 Jefferson Rd, 14623, Rochester, US, United States
"Very juicy tasty burgers hand cut fries are very tasty"
4.7
Menu
Open Now
4.7
Menu
Open Now
City: Rochester (near Penfield), 123 State St, Rochester, United States
"Amazing pizza for a very, very reasonable price! there are a lot of different pizzas available, and they are able to keep their prices low! the staff..."
4.3
Menu
Table booking
Open Now
4.3
Menu
Table booking
Open Now
City: Webster (near Penfield), 235 North Avenue, Village Of Webster, 14580, United States Of America
"Food: 5 Service: 5 Atmosphere: 5"
4.3
Menu
Table booking
Open Now
4.3
Menu
Table booking
Open Now
City: Rochester (near Penfield), 691 Monroe Ave, Rochester, New York, USA, 14607, United States
"Great Dogs, gotta love Dogtown. Great Variety of dogs and sides"