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Contribute Feedback What Geo P likes about Pollo Tropical:
I had a wonderful experience thanks to Mr. B and his staff. His exceptional customer service, warm welcome, and thoughtful gesture of giving my daughter chocolates made our visit truly enjoyable. The overall atmosphere was fantastic, creating a positive environment. I believe Mr. B, who I assume is the manager, played a key role in making our experience enjoyable. Thank you for the outstanding service! View all feedback.
What Richard Torres doesn't like about Pollo Tropical:
Poor customer service didn't complete my order get home n notice my oder wasn't complete, n I go back n the manager acts like I'm trying to get something free ,,,Never again at this location ? View all feedback.
I recently went to this location and ordered, black beans, brown rice and plantain. Got home to find pieces of chicken in the beans! After scooping out two pieces, there were too many tiny pieces so I had to dump it. I was quite upset, as I never had this issue from any other location. Black beans are supposed to be vegetarian at Pollo Tropical, as far as I'm told. The time I visited this location previously, I was given white rice when I'd ordered brown rice. It was too late to return as I'd ordered near closing time.I expect better from PT.Vegetarian options: Well, it was supposed to be vegetarian
Poor customer service didn't complete my order get home n notice my oder wasn't complete, n I go back n the manager acts like I'm trying to get something free ,,,Never again at this location ?
Staff was nice and helpful. Food was pretty good. Spacious environment to eat at.
I ordered a large choppy chop, and I am literally breaking my teeth to eat it. Half the rice is not cooked. It is so hard and I am so upset.
The Food is Fresh and prepared in front of you by cheerful
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